Home & Retail

Compete on Customer Experience Across Every Touchpoint

Powered by advanced customer experience analytics software and benchmarking intelligence, we help Home & Retail brands navigate evolving customer trends and move from reactive reporting to proactive experience optimization.

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Why Home & Retail Services Leaders Choose JD Power

Omnichannel Insight

Track how customers move between digital and physical experiences to identify breakdowns in the journey.

Category Benchmarking

Compare performance across competitors, brands, and service providers to reveal true relative positioning.

Loyalty and Spend Growth

Understand the behaviors that influence repeat purchase, retention, and long-term customer value.

Trusted by Consumers. Proven by Data

For decades, JD Power has set the standard for measuring and understanding customer experience with analytics solutions built on independent, unbiased feedback from millions of consumers to help you make faster, more strategic decisions.

50

Years of Experience and Brand Recognition

30 K+

Home and Retail Customers Surveyed Per Year

3 in4

Consumers Say That JD Power Has “Deep Industry Expertise”

15 +

Years of Unbiased Home and Retail Customer Feedback

Ready to start understanding evolving home customer expectations?

Our experts are ready to help uncover what drives performance, align your teams around real customer needs, and deliver experiences that increase retention and growth.