Digital Retail
Seamless Digital Retailing
The JD Power Digital Retail platform streamlines and modernizes the vehicle purchase journey by allowing customers to complete significant portions of their buying process online. It delivers a seamless omnichannel experience that connects online and in-store workflows, enhancing transparency, consistency, and efficiency for both customers and dealers.
Core Strengths
Core Capabilities for Digital Retailing
• Real-time deal structuring for finance, lease, and cash options
• Integrated, personalized F&I product presentations
• Remote desking and virtual customer interactions
• ActivEngage guided chat for live support
• Document sharing and e-signing for remote completion
Business Impact
More Buyers, Faster Transactions
• Improves customer satisfaction through transparency and convenience
• Boosts dealership efficiency and profitability
• Increases F&I penetration through personalized recommendations
• Reduces deal time and operational bottlenecks
• Enables remote sales to expand reach and accessibility
Key Features
Stronger Sales, Less Friction
• Higher digital-lead-to-sale conversion rates
• Increased factory order volume + improved forecasting accuracy
• Reduced order-processing time and fewer contract reworks
• Faster deal funding and reduced friction
• Higher CSI scores and stronger online reviews
Modern Retail Workflows
• Ideal for Internet sales teams and OEM digital program managers
• Supports finance and compliance with seamless DMS integration
• Enables consistent omnichannel processes across dealer groups
• Designed for customers seeking flexible, remote, transparent buying experiences
Technology That Powers Results
• Deep integrations for real-time deal management
• Patented predictive and prescriptive F&I selling
• Complete remote transactions including aftermarket sales
• Proven performance across top dealer groups and OEM programs
• Backed by JD Power’s trusted data and analytics
Who Digital Retailing Is Built For
• Sales teams conducting remote deal structuring
• Dealerships offering virtual F&I selling
• Marketing teams improving digital lead conversion
• Service departments upselling post-sale products
• Dealer groups seeking scalable omnichannel solution
