U.S. Windows and Patio Doors Satisfaction Study
Understand the Windows and Patio Doors Journey
The Windows & Patio Doors Satisfaction Study delivers a complete view of the purchase and ownership journey, from evaluating the best window brands and patio doors to installation and long-term satisfaction. It measures satisfaction with both manufacturers and retailers among customers who purchased within the past 12 months.
What the Study Measures
A Complete View of Windows and Patio Door Performance
Brand satisfaction is measured across seven areas:
• Appearance
• Durability
• Ease of use
• Features
• Level of trust
• Performance
• Price
Retailer experience adds:
• Delivery and installation
• Digital tools and sales/ordering
• Products available and store facility
• People, trust, and price
Includes:
• Wave 1 and final publish cycles
• Manufacturer and retailer benchmarking
• PowerSource platform access
• Performance Report eligibility
How the Windows & Patio Doors Satisfaction Study Works
• Surveys customers who purchased in past 12 months
• Measures seven brand satisfaction drivers
• Measures eight retailer experience drivers
• 2026 fielding begins June 2025
• 2026 Wave 1 publishes February 5, 2026
• 2026 final publish August 6, 2026
Core Strengths
Win Window and Door Buyers
• Understand the complete purchase and ownership experience
• Benchmark against leading window and door brands
• Diagnose retailer delivery, installation, and digital experience
• Identify price-to-value gaps in the market
• Guide product feature and durability strategy
Business Impact
Win Across Brand and Retailer Experiences
• Improves seven brand drivers: appearance, durability, ease of use, price
• Strengthens retailer delivery, installation, and in-store experience
• Differentiates against Andersen, Pella, Marvin, and JELD-WEN
• Aligns sales and ordering processes with customer expectations
• Supports award licensing for top-performing manufacturers and retailers
Key Dates
2025
Fielding Begins: August 2024
Wave 1 Publish: March 4, 2025
Publish: August 7, 2025
Press release: August 7, 2025
2026
Fielding Begins: June 2025
Wave 1 Publish: February 5, 2026
Publish: August 6, 2026
Press release: August 6, 2026
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. Brands that rank highest in each segment and meet predetermined award criteria may enter a licensing agreement through the JD Power Awards Program, recognising leading performance, including brands among the best window brands in the market, and requiring subscription to the Windows & Patio Doors Satisfaction Study.
2026 & 2027 Brands Targeted to be Profiled
Profiled Brands
Manufacturers (2026)
American Craftsman
Andersen
JELD-WEN
Marvin
Milgard
Pella
Renewal by Andersen
Retailers (2026)
Lowe’s
Menards
Pella
Renewal By Andersen
The Home Depot
Window World
Manufacturers (2027)
Andersen
Pella
American Craftsman
Renewal by Andersen
Marvin
JELD-WEN
Milgard
Retailers (2027)
Lowe’s
Menards
Pella
Renewal By Andersen
The Home Depot
Window World
Designed for Window and Door Brand Leaders
• Manufacturer product executives
• Retailer operations and installation leaders
• Digital and ecommerce tool owners
• Marketing and brand strategy teams
• Customer experience executives
• Competitive intelligence heads
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
