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Certifications
Independent certification programs that validate performance, build trust, and signal excellence to customers and stakeholders.
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Performance Reports
Consumer-friendly reports that highlight above-average performance and reinforce your commitment to customer satisfaction.
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Reforecast Online
Assess your contract portfolio accurately and identify risks at an early stage – at any time and from any device.
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QuickCheck
Simple online claims handling with a direct insurer connection for faster, more transparent, and efficient processing.
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SchadenManager
Fast and reliable claims assessment and case management with SchadenManager – for insurers, bodyshops, surveyors and loss adjusters.
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U.S. Direct Banking Satisfaction Study
Evaluates satisfaction and experience among consumers who hold checking or savings accounts with branchless, online-only banks.
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Electric Utility Residential Customer Satisfaction Study
Measures residential customer satisfaction with large and midsize electric utilities across East, Midwest, South, and West regions on eight experience dimensions.
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U.S. Sustainability Index
Measures customer awareness, engagement, and advocacy for utility sustainability initiatives, ranking the 35 largest U.S. electric utilities and profiling 150+ brands.
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U.S. Water Utility Residential Customer Satisfaction Study
Measures residential customer satisfaction with water utilities in Northeast, Midwest, South, and West regions across eight core experience dimensions.
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U.S. Utility Digital Experience Study
Measures the full utility digital journey across websites, apps, and assisted-online channels, using an index model to quantify the tasks that drive satisfaction.
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U.S. Gas Utility Residential Customer Satisfaction Study
Measures residential customer satisfaction with gas utilities in East, Midwest, South, and West regions across eight core experience dimensions.
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U.S. Gas Utility Business Customer Satisfaction Study
Measures business customer satisfaction with gas utilities in East, Midwest, South, and West regions across eight experience dimensions.