U.S. Sustainability Index
Turn Sustainability Awareness Into Customer Advocacy
The U.S. Sustainability Index helps utilities overcome barriers to their clean energy goals by measuring customer awareness, engagement, and advocacy for sustainability initiatives – the drivers behind program success and ROI.
What the Study Measures
A Complete View of Customer Sustainability Perception
Helps utilities address specific objectives:
• Customer Awareness
• Customer Engagement
• Customer Advocacy
• Goal Setting
• Plan Creation and Implementation
Includes:
• Public ranking of the 35 largest U.S. electric utilities (500,000+ customers)
• Profiles for 150+ electric brands
• Coverage of all brands in the U.S. Electric Utility Business and Residential Customer Satisfaction Studies
• Field cycle aligned with the satisfaction studies for comprehensive insights
How the U.S. Sustainability Index Works
• Surveys electric utility customers on awareness, engagement, and advocacy for sustainability initiatives
• Fields in tandem with the U.S. Electric Utility Business and Residential Customer Satisfaction Studies
• Publicly ranks the 35 largest U.S. electric utilities
• Profiles 150+ electric brands across three waves and final annual results
• Provides benchmarks that inform clean energy goal setting and execution
Core Strengths
Address Customer and Operational Barriers to Clean Energy Goals
• Customer awareness, engagement, and advocacy are key drivers of program success
• Quantifies where utilities stand on sustainability perception
• Helps utilities target activities that directly impact ROI
• Identifies what high-performing utilities do differently
• Supports long-term advocacy and strategic planning for clean energy goals
Business Impact
Strengthen ROI on Sustainability Investment
• Prioritizes sustainability messaging and investment around the drivers that move customers
• Builds customer advocacy for clean energy initiatives
• Aligns communications with the traits customers value most
• Supports rate case and regulatory outcomes through documented customer support
• Differentiates your utility against sustainability leaders
Key Dates
2026
Fielding: runs in tandem with the U.S. Electric Utility Residential Customer Satisfaction Study and U.S. Electric Utility Business Customer Satisfaction Study2026
Wave 1 Publish: October 2, 2025
Wave 2 Results: January 14, 2026
Wave 3 Results: April 7, 2026
Final Results: July 28, 2026
Press Release: July 29, 2026(*Subject to change; updated 03/18/2026)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the U.S. Sustainability Index as a prerequisite.
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
Profiled Brands
Utility Brands
AEP
Alliant Energy
Ameren
Avangrid
Berkshire Hathaway Energy
CMS Energy
Con Edison
CPS Energy
Dominion
DTE Energy
Duke Energy
Duquesne Light
Edison International
Emera
Entergy
Evergy
Eversource
Exelon
FirstEnergy
Idaho Power
L.A. Department of Water & Power
National Grid
NextEra Energy
OGE Energy Corp.
Pacific Gas and Electric
Pinnacle West
Portland General Electric
PPL Corporation
PSEG
Puget Energy
Sacramento Municipal Utility District
Salt River Project
Sempra Energy
Southern Company
WEC Energy Group
Xcel Energy
(Updated 12/05/2025)
Designed for Utility Sustainability Leaders
• Chief Sustainability Officers and sustainability program leads
• Clean energy and decarbonization strategy teams
• Communications and public affairs leaders
• Regulatory affairs and rate case teams
• Customer experience and engagement leaders
• Strategic planning and customer insights teams
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