As the work-at-home situation continues to evolve for customer service operations, we’ve been fortunate to feature top performing companies to provide practices and ideas that have helped take their operations to the next level. During this on-demand webinar, William Steenburgh, Senior Vice President at Pitney Bowes Global Services, chats with our customer service advisory practice lead, Mark Miller, about the following:
- Crisis preparation
- Pitney Bowes’ 5 step response to adversity
- Pitney Bowes’ experience with work-at-home
- Pitney Bowes’ “Tips from the Trenches” and practical insight for work-at-home models