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Work-at-Home Top Performer Spotlight: How Pitney Bowes Succeeds in Adversity

Article: As the work-at-home situation continues to evolve for customer service operations, we've been fortunate to feature top performing companies to provide practices and ideas that have helped take their operations to the next level.

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Best Practices from Certified Top Performers Episode 7

In this series Mark Miller, Customer Service Solutions Practice Leader at JD Power, sits down with representatives from organizations that have achieved Customer Service Certification to discuss what these top performers are doing to achieve high performance and distinction. Check out Episode 7 with Global Experience Specialists, Inc. (GES).

Customer Service Best Practices Video 3

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Best Practices from Certified Top Performers Episode 3

In this series Mark Miller, Customer Service Solutions Practice Leader at JD Power, sits down with representatives from organizations that have achieved Customer Service Certification to discuss what these top performers are doing to achieve high performance and distinction. Check out Episode 3 with Freeman.

Customer Service Best Practices Video 1

Insights

Best Practices from Certified Top Performers Episode 1

In this series Mark Miller, Customer Service Solutions Practice Leader at JD Power, sits down with representatives from organizations that have achieved Customer Service Certification to discuss what these top performers are doing to achieve high performance and distinction. Check out Episode 1 with Global Experience Specialists, Inc. (GES).

Insights

Service Industry Solutions: The JD Power VoX Approach to Improving the Customer Experience

Based on more than 45 years of research and industry expertise, JD Power knows that the companies that are able to overcome today's biggest challenges of delivering award-winning customer experience and reap the financial rewards adhere to five key practices under the JD Power VoX Framework:

Certified Call Center Program

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Certified Call Center Program

The JD Power Certified Call Center Program sends a clear and unequivocal message to consumers that your company’s call center focuses on providing the highest levels of customer satisfaction. For call centers in service industries seeking to distinguish themselves in a highly competitive marketplace, certification provides a distinct advantage.

12 February 2014

Contact Center Operational Performance Assessment

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Contact Center Operational Performance Assessment

The JD Power Operational Performance Assessment delivers both a snapshot of your contact center’s current operation and prescriptive guidance on how to increase performance or to identify what actions to take before pursuing JD Power certification.

12 February 2014

Social Media and Text Analytics|Social Media and Text Analytics

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Social Media and Text Analytics

Learn how JD Power provides advanced social media solutions that easily integrate into your existing research.

10 February 2014

Website and Mobile Site Studies

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Digital Experience Evaluation

Learn how JD Power's digital experience evaluation solutions are designed to address your needs by providing insights and actionable recommendations when it comes to improving your websites.

10 February 2014

Certified Call Center Program

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Certified Call Center Program

The JD Power's Certified Call Center Program entails an audit of eligible call centers measured against 118 leading practices across the call center operations and support functions. Call centers that pass this audit are recognized and can use the recognition to their advantage in marketing in order to improve customer satisfaction, thereby attracting and maintaining more clients.

10 February 2014