CUSTOMER SERVICE
Call Listening Diagnostic
An objective diagnostic that identifies root causes of call center performance issues through expert call listening and analysis.
Product Finder
BANKING & PAYMENTS
Canada Credit Card Satisfaction Study
Delivers comprehensive insights into consumer expectations, behaviors, and satisfaction across the credit card landscape to help issuers win share in competitive markets.
DEALER, LENDING
Canada Dealer Financing Satisfaction Study
Captures direct dealer feedback on financing provider performance, helping lenders understand what drives satisfaction, loyalty, and stronger dealer partnerships.
BANKING & PAYMENTS
Canada Digital Banking & Credit Card Satisfaction Studies
Benchmarks customer adoption, usage, and satisfaction across banking and credit card mobile apps and websites, identifying what drives exceptional digital experiences.
Canada Electric Utility Benchmarking Study
Measures residential customer satisfaction with electric utility companies throughout Canada, providing insights into evolving customer needs and brand comparisons.
WEALTH
Canada Investor Satisfaction Study
Delivers insights on how retail investors perceive their investment firms across advised and DIY relationships, helping firms improve satisfaction and strengthen trust.
BANKING & PAYMENTS
Canada Retail Banking Satisfaction Study
Delivers comprehensive customer satisfaction measurement across Canada's retail banks, evaluating critical interactions that drive loyalty, retention, and advocacy.
BANKING & PAYMENTS
Canada Small Business Banking Satisfaction Study
Measures how small business owners evaluate their primary financial institutions across critical banking moments—from onboarding to problem resolution and credit support.
WEALTH
Canada Wealth Management Digital Experience Study
Evaluates customer satisfaction with wealth management digital experiences across apps and websites for both advised and DIY investor segments.
BRAND LICENSING
Certifications
Independent certification programs that validate performance, build trust, and signal excellence to customers and stakeholders.
Certified Assisted Technical Support Program
Independent certification recognizing organizations that deliver exceptional assisted technical support experiences.
Certified Customer Service Program
Prestigious, independent certification recognizing best‑in‑class customer service organizations.