Certified Assisted Technical Support Program
Demonstrate Assisted Support Excellence
Certified Assisted Technical Support Program provides independent validation for organizations delivering high‑quality, human‑led technical support experiences. Through customer satisfaction measurement and rigorous operational evaluation, certification distinguishes support teams that consistently meet advanced standards for assisted technical support performance, reliability, and execution.
CTA: Get Certified
One Certification Framework for Assisted Support Excellence
• Independent validation grounded in customer satisfaction benchmarks
• Focused evaluation of live, assisted technical support interactions
• Cross‑industry standards defining high‑performing assisted support operations
• Detailed assessment of policies, procedures, and frontline execution
• Certification recognized as a trusted signal of assisted support quality
Certification That Signals Confidence in Support Performance
• Increased credibility with enterprise customers and technology buyers
• Clear differentiation in competitive technology and services markets
• Stronger confidence among leadership, employees, and clients
• Reinforcement of a customer‑focused support culture
Key Features
Measure Assisted Support Through the Customer Lens
• Evaluate satisfaction across live technical support interactions
• Compare performance against cross‑industry assisted support benchmarks
• Establish a clear, customer‑driven performance baseline
Evaluate Operations Against Proven Assisted Support Standards
• Review support policies, workflows, and escalation processes
• Validate execution through audits, interviews, and documentation reviews
• Identify operational gaps impacting assisted support experiences
Achieve Certification and Market Recognition
• Attain certification following successful satisfaction and operational evaluation
• Earn recognition reserved for top‑performing assisted support organizations
• Activate certification across sales, marketing, and internal communications
Who Certified Assisted Technical Support Program Is Built For
• Technology and software providers
• Organizations delivering complex or high‑touch technical support
• Support teams operating phone, chat, or live-assisted channels
