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Average length of longest outage (hours) chart|Accordingly

News

Disasters Become a Fact of Life for Many U.S. Electric Utility Customers 

In response to the increased frequency and severity of extreme weather events, JD Power expanded its U.S. Electric Utility Residential Customer Satisfaction Study methodology to better understand the impact of weather-related power outages and service disruptions on customers. This Utilities Intelligence Report dives into key data points gathered from JD Power studies to chart the scope of power disruptions throughout the first half of 2025 and identify strategies utilities can use to help mitigate the negative effects of extreme weather on their customers. Data collected in this report is from 2025 and includes weather events from 2024 and 2025.
Health Insurance Card|Commercial Member Health Plan Stats

News

Winning New Business Strategies for Commercial Health Plans

Health insurance is a cornerstone of the employer value proposition and offering health coverage from a trusted, reputable insurer can significantly affect employee satisfaction and retention. In fact, 62% of employees say their benefits package makes them more inclined to stay with their current employer. Moreover, employees who feel their company genuinely cares about their well-being are 5.8 times more likely to stay for the long term.Given the importance of benefits to employees, it is imperative that plan sponsors look for commercial health plan providers that are committed to member satisfaction. This also presents a key opportunity for commercial health plan marketers tasked with growing an insurance company's membership through plan sponsors.
hospital|hlc ibr 1|hlc ibr 2|hlc ibr 3|hlc ibr 4|hlc ibr 5

News

Clear Communication and Management of Expectations at Admission and Discharge Emerge as Key Drivers of Hospital Patient Satisfaction

In the post-pandemic world, hospital staffing has become a moving target. Costs have soared for many facilities, forcing them to stretch their resources to match fluctuating demand. Add in frequent provider turnover and employee burnout, and these conditions have left many hospitals across the United States struggling to meet demand. Hospital patients are noticing.

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