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  - Press Release
    
    Purchase Experience Overtakes Brand in Vehicle Purchase Decisions, J.D. Power Finds
    18 June 2026
    SHANGHAI: 18 Jun, 2026 – As the automotive market in China nears saturation and price competition continues to increase, the purchase experience has replaced brand loyalty as the primary differentiator among consumers. According to the J.D. Power 2026 China Purchase Experience Index (PXI) Study, new energy vehicles (NEVs) lead internal combustion engine (ICE) vehicles by 13 points, with advantages in showroom experience, test drives and customer follow-up. Strengths for ICE vehicles include the in-store experience. The study, formerly the J.D. Power China Sales Satisfaction Index (SSI) Study, shifts the lens from sales satisfaction to focus on the customer purchase experience and emotional aspects of the process to provide the industry with a new tool to measure new-vehicle owners’ purchase experience between two and six months of ownership.
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    News
    
    Global sales of new PHEVs continue to fall
    17 June 2026
    Plug-in hybrids (PHEVs) have endured a tough start to 2026. Sales of new models fell year on year in January, February, March and April. But how have individual models fared?
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    Press Release
    
    Confidence in Self-Driving Vehicles Remains Stalled as Safety Concerns and Trust Gaps Persist, JD Power Finds
    11 June 2026
    TROY, Mich.: 11 June 2026 — Awareness of fully automated, self-driving vehicles (AVs) continues to grow, but consumer confidence in the technology is not keeping pace, according to the JD Power 2026 U.S. Mobility Confidence Index (MCI) Study,SM released today. Consumer understanding of AVs improves in 2026, with 58% of consumers correctly identifying full automation, up from 43% in 2024. Despite this progress, fundamental concerns around safety, performance and trust continue to slow adoption—and in some cases, deepen hesitation.
    Read More
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Resource

Customer Satisfaction in the Face of Drug Shortages

4 November 2024

Healthcare

Related Insights

News

Winning New Business Strategies for Commercial Health Plans

Health insurance is a cornerstone of the employer value proposition and offering health coverage from a trusted, reputable insurer can significantly affect employee satisfaction and retention. In fact, 62% of employees say their benefits package makes them more inclined to stay with their current employer. Moreover, employees who feel their company genuinely cares about their well-being are 5.8 times more likely to stay for the long term.Given the importance of benefits to employees, it is imperative that plan sponsors look for commercial health plan providers that are committed to member satisfaction. This also presents a key opportunity for commercial health plan marketers tasked with growing an insurance company's membership through plan sponsors.

16 May 2025

News

The Evolving Needs of Medicare Advantage Members

4 November 2024

News

Clear Communication and Management of Expectations at Admission and Discharge Emerge as Key Drivers of Hospital Patient Satisfaction

In the post-pandemic world, hospital staffing has become a moving target. Costs have soared for many facilities, forcing them to stretch their resources to match fluctuating demand. Add in frequent provider turnover and employee burnout, and these conditions have left many hospitals across the United States struggling to meet demand. Hospital patients are noticing.

11 March 2024

Webinar

Event Webinar

Residual Value Outlook 2026: What’s Next for Europe’s Used Vehicle Markets?

For the last few years, used-car markets across Europe have been under pressure, and the second half of 2026 is shaping up to be just as unpredictable. However, in this webinar, you’ll get a clear, data-backed view of where residual values are heading, and why. What’s Driving Europe’s Residual Value Movements in the Second Half of the Year? Behind every shift in used-car pricing is a web of macroeconomic pressures, supply-demand imbalances, and powertrain-level dynamics that are constantly evolving. In 2026, that complexity has only deepened. Meanwhile, the UK used-car market, one of Europe’s largest and most distinctive, is following its own trajectory. In this session, our valuations experts will walk you through the latest residual value forecasts, the macro forces behind the numbers, and what it all means for vehicle value retention across the markets you operate in. Register for the webinar Join us on 16 July at 10:30 BST / 11:30 CEST, for a live session covering the latest used-car market forecasts, depreciation trends, and key industry questions for the second half of 2026. SIGN UP NOW Questions we will answer How are macroeconomic trends influencing the automotive market right now? What is happening in used-car markets as we head into the second half of 2026? What do the latest forecasts reveal, and what should you prepare for today? Meet our experts Hear directly from our specialists with hands-on experience across European used-car markets, residual value modelling, and automotive pricing forecasts Who This Webinar Is For This session is designed for automotive industry professionals whose work is directly shaped by used-car values, vehicle depreciation, and market pricing dynamics: Finance, insurance, and risk analysts Fleet, leasing, and residual value managers OEMs Pricing and product managers Portfolio and remarketing managers Industry executives and business analysts What You Will Gain A clear view of the European used-car market conditions: Understand depreciation pressures, supply dynamics, and demand signals determining vehicle value retention across key European markets. The latest residual value forecasts, straight from the source: Get the most up-to-date RV projections and used-car pricing outlook, explained by the experts. A focused look at the UK used-car market: Dig into one of Europe’s largest and most unique automotive markets, its depreciation trends, pricing dynamics, and what they signal for the broader region. The market will remain uncertain for some. Yet, by attending this webinar, you can gain a sharper understanding of the forces shaping residual values and used-car price movements in the second half of 2026, and what they mean for the decisions you’re making right now. Got questions? We’ll answer them live Submit your questions to [email protected], and if we don’t get to them on the day, one of our experts will follow up directly. Register now, and if you miss the live session, a recording of the webinar will be available.

19 June 2026

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Press Room

Purchase Experience Overtakes Brand in Vehicle Purchase Decisions, J.D. Power Finds

Global sales of new PHEVs continue to fall

Confidence in Self-Driving Vehicles Remains Stalled as Safety Concerns and Trust Gaps Persist, JD Power Finds

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