Strengthen customer relationships in energy

U.S. households paid an average of $412 per month for electric, gas, and water utilities in 2025—up 7% from last year. JD Power’s latest quarterly analysis reveals how rising electric and gas bills are reshaping household budgets and increasing the share of wallet devoted to essential services.

This Utilities Intelligence Report dives into key data points gathered from JD Power studies and proprietary market data to offer a data-driven perspective on the biggest issues confronting utilities as we head into 2026.

In response to the increased frequency and severity of extreme weather events, JD Power expanded its U.S. Electric Utility Residential Customer Satisfaction Study methodology to better understand the impact of weather-related power outages and service disruptions on customers. This Utilities Intelligence Report dives into key data points gathered from JD Power studies to chart the scope of power disruptions throughout the first half of 2025 and identify strategies utilities can use to help mitigate the negative effects of extreme weather on their customers. Data collected in this report is from 2025 and includes weather events from 2024 and 2025.