U.S. OEM EV App Report
Optimize the Digital Experience That Powers EV Ownership
The U.S. OEM EV App Report evaluates the usability, functionality and overall effectiveness of automaker-branded EV smartphone apps. It provides a standardized, expert-driven assessment of how well these apps support real-world EV ownership—from charging management to remote controls, navigation and customer support.
What the Study Measures
A Comprehensive Evaluation of EV App Performance
Evaluates approximately 40 OEM EV apps globally in the U.S., Europe, and China across four core dimensions:
• Usability and task efficiency
• Charging and battery management
• Remote vehicle controls
• Navigation and route planning
• Onboarding, account setup, and customer support
Includes:
• Concept reviews, agile UX workshops, and recurring competitive benchmarking as options
How It Works
How the OEM EV App Report Works
• Evaluates EV app functionality using standardized, expert-led UX assessments
• Measures performance across charging, remote controls, navigation, and support
• Benchmarks competitive apps globally
• Provides clear priorities for redesign and usability improvements
Core Strengths
Better App Insights, Stronger Engagement
• Reveals how OEM apps compare to direct competitors
• Identifies usability issues, missing features and performance gaps
• Highlights critical improvements that elevate owner satisfaction
• Provides actionable, best-practice design recommendations
• Creates annual rankings and awards-licensing opportunities for top-performing brands
Business Impact
Improve UX, Strengthen Engagement
• Accelerates app experience improvements
• Reduces app-related complaints and support incidents
• Supports higher satisfaction and reduces frustration in day-to-day EV use
• Enhances brand perception as technologically advanced and customer-centric
Key Dates
2026
Publish: May 2026
Press Release: May 2026
Press Release & Award Information
JD Power issues a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Profiled Brands
2025 Profiled Brands
AWARD ELIGIBLE | U.
S. Profiled Brands:
Acura
Audi
BMW
Cadillac
Chevrolet
Dodge
Fiat
Ford
Genesis
GMC
Honda
Hyundai
Jaguar
Jeep
Kia
Lexus
Lucid
Mercedes-Benz
MINI
Nissan
Polestar
Porsche
Rivian
Subaru
Tesla
Toyota
Volkswagen
Volvo
China Profiled Brands:
Aito
Chery
Deepal
IMLi Auto
NIOXiaomi
Xpeng
Yang
Wang
Zeekr
Europe Profiled Brands:
BYD*
Cupra
MG*
Renault
Skoda
Peugeot
Smart
Xpeng**
**Chinese brands included due to their presence in the European market.
Who should use it
Designed for Digital, Connected Vehicle and UX Teams
• OEM digital-experience teams
• Connected-vehicle software engineers
• Product planners and UX/UI designers
• Marketing teams validating app performance claims
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
