Recently we conducted research with customer care leaders around Work-At-Home for customer service operations. During this on-demand webinar, Mark Miller, Customer Service Advisory practice lead at JD Power, shares high level findings including:
- What percentage of companies had Work-At-Home experience prior to COVID-19
- How operational Key Performance Indicators (KPIs) have changed post COVID-19
- How customer satisfaction and advocacy have changed post COVID-19
- The biggest challenges executives are facing in the new Work-At-Home environment
- What leaders are planning regarding their future Work-At-Home footprint