In this episode, Ted Nardin and Brian Kearney from 5th Talent join JD Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.
Topics discussed during this podcast include:
- Meaningful Work: the “magic metric”
- Key findings from Work-At-Home study
- Work-At-Home fatigue
- Recommendations for isolating and addressing frustrations