Study Redesign: 2023 Digital Banking and Credit Card Satisfaction Studies
The Digital Banking and Credit Card Satisfaction Studies have been redesigned for 2023 to reflect the changing landscape of the industry and evolving consumer preferences and behaviors. The JD Power Digital Banking and Credit Card Satisfaction Studies assess the adoption and satisfaction levels of website and mobile capabilities offered by top banks and credit card issuers. The results of these studies will be published separately for the U.S. and Canada, and will include the following four studies:
- Banking Mobile App Satisfaction Study
- Banking Online Satisfaction Study
- Credit Card Mobile App Satisfaction Study
- Credit Card Online Satisfaction Study
We invite you to explore the changes we have made in this year’s study by reviewing the recording available at the following link: WATCH RECORDING
Stay informed and ahead of the competition with our comprehensive and insightful research. Contact us to learn more