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Royal Caribbean Ratings

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A JD Power Special Report: Royal Caribbean

    Royal Caribbean

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      JD Power 2013 Cruise Line Satisfaction Report

      Power Circle RatingsTM are a consumer-friendly online rating system from JD Power based on the company’s syndicated, industry-wide research studies. The ratings are based on feedback from owners who have purchased or used the products or services being rated. Below are ratings from Royal Caribbean compared to other brands in the study.
      Overall Satisfaction: This score is based on how guests rate their overall satisfaction with the cruise line.
      Embark/Debark: This score is based on how guests rate the embark and debark process of their cruise experience. This would include embarkation, using the gangway or tenders to access the ports as well as disembarkation.
      Food: This score is based on how guests rate the quality of food provided on their cruise including the main dining rooms, buffets, and room service.
      Entertainment: This score is based on how guests rate the quality of entertainment on their cruise including the various amenities, professional entertainment, and organized cruise staff activities.
      Cost: This score is based on how guests rate the cost and fees related to their cruise. This would include the initial reservation price and any charges incurred during the cruise itself.
      Service: This score is based on how guests rate the service provided by the staff and crew, both on the ship as well as before and after the cruise.
      Excursions: This score is based on how guests rate the overall excursion experience. This would include competitiveness of price, amount of time spent sightseeing, and transportation from cruise and back.
      Stateroom:This score is based on how guests rate their overall stateroom experience on their cruise.
      Royal Caribbean
      Carnival Cruise Lines
      Celebrity Cruises
      Disney Cruise Line
      Holland America Line
      Norwegian Cruise
      Line
      Princess Cruises
      Power Circle Ratings Legend
      Please note that JD Power Consumer Center Ratings may not include all information used to determine JD Power awards.
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