A trend we explored in the 2020 U.S. Pharmacy Study was the increase in usage of health and wellness services over the past 3 years:
Why does this matter? Health and wellness services continue to provide a win-win situation for both pharmacies and their customers.
Customers who use health and wellness services are significantly more satisfied than those who do not use health and wellness services:
AND for pharmacies, customers who use health and wellness services are likely to spend more out-of-pocket:
Will this trend continue into 2021? We look forward to exploring the trajectory in the 2021 U.S. Pharmacy Study. If you’re not yet a subscriber, connect with us for details on how to become one.
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