Skip to content

Automotive
- - Explore Automotive
  - Explore Automotive
  - Power your automotive ecosystem with products from trusted experts.
  - View All Automotive
- - Automotive Segments
  - OEM
  - Dealer
  - Lending
- - Platforms
Industries
- - JD Power Industries
  - JD Power Industries
  - Power your business with solutions from trusted experts.
  - View All Industries
- - Industries
  - Automotive
  - Healthcare
  - Financial Services
  - Home & Retail
Products
- - Product Finder
  - Product Finder
  - View all JD Power products backed by trusted intelligence.
  - View All Products
- - Featured Products
  - Digital RetailStreamlines the vehicle purchase journey by enabling customers to complete key steps online, delivering a seamless omnichannel experience that connects digital and in-store buying.F&I MenuPredictive-analytics-driven F&I menu software that streamlines rating, contracting, signing, and compliance—boosting efficiency, accuracy, and profitability across in-store and remote workflows.EV Data & APIRESTful API delivering real-time EV data on vehicles, chargers, and incentives, enabling organizations to build scalable digital experiences without maintaining their own datasets.U.S. Initial Quality Study (IQS)Measures new-vehicle quality through owner-reported issues and repair data, delivering a comprehensive view of launch performance across brands, models, and segments.Autovista APIIntegrate vehicle data APIs to access specifications, valuations, and market insights for smarter decisions and more efficient operations.UnityWorks Video ExperiencesDelivers personalized, high-scale automotive video marketing across digital, CTV, social, and dealer sites, connecting shoppers with relevant content to drive engagement, leads, and sales.
News & Insights
- - Insights Center
  - Insights Center
  - Explore the latest JD Power news powered by cross-industry expertise.
  - View All insights
- - Featured Insights
  - Press Release
    
    Purchase Experience Overtakes Brand in Vehicle Purchase Decisions, J.D. Power Finds
    18 June 2026
    SHANGHAI: 18 Jun, 2026 – As the automotive market in China nears saturation and price competition continues to increase, the purchase experience has replaced brand loyalty as the primary differentiator among consumers. According to the J.D. Power 2026 China Purchase Experience Index (PXI) Study, new energy vehicles (NEVs) lead internal combustion engine (ICE) vehicles by 13 points, with advantages in showroom experience, test drives and customer follow-up. Strengths for ICE vehicles include the in-store experience. The study, formerly the J.D. Power China Sales Satisfaction Index (SSI) Study, shifts the lens from sales satisfaction to focus on the customer purchase experience and emotional aspects of the process to provide the industry with a new tool to measure new-vehicle owners’ purchase experience between two and six months of ownership.
    Read More
    News
    
    Global sales of new PHEVs continue to fall
    17 June 2026
    Plug-in hybrids (PHEVs) have endured a tough start to 2026. Sales of new models fell year on year in January, February, March and April. But how have individual models fared?
    Read More
    Press Release
    
    Confidence in Self-Driving Vehicles Remains Stalled as Safety Concerns and Trust Gaps Persist, JD Power Finds
    11 June 2026
    TROY, Mich.: 11 June 2026 — Awareness of fully automated, self-driving vehicles (AVs) continues to grow, but consumer confidence in the technology is not keeping pace, according to the JD Power 2026 U.S. Mobility Confidence Index (MCI) Study,SM released today. Consumer understanding of AVs improves in 2026, with 58% of consumers correctly identifying full automation, up from 43% in 2024. Despite this progress, fundamental concerns around safety, performance and trust continue to slow adoption—and in some cases, deepen hesitation.
    Read More
Find a Vehicle
Search
Search
EN
- EN
- DE
- ES
- FR
- IT
Logins
- - Product Logins
  - Don’t see the product you’re looking for? Visit our product logins page.
  - View All Logins
- - Australia
    
    AutoEdge
  - Europe
    
    Car Cost Expert
    
    Car To Market
    
    Compare
    
    EV Volumes
    
    Residual Value Intelligence/Monitor
  - North America
    
    Darwin FI Login
    
    PowerSource
    
    Values Online
    
    ChromeData
    
    Data Updates

Resource

Building a Strong Customer Experience Business Case

3 November 201529 May 2026

diagram|Customer Roadmap

Customer Roadmap

Related Insights

Event Webinar

Residual Value Outlook 2026: What’s Next for Europe’s Used Vehicle Markets?

For the last few years, used-car markets across Europe have been under pressure, and the second half of 2026 is shaping up to be just as unpredictable. However, in this webinar, you’ll get a clear, data-backed view of where residual values are heading, and why. What’s Driving Europe’s Residual Value Movements in the Second Half of the Year? Behind every shift in used-car pricing is a web of macroeconomic pressures, supply-demand imbalances, and powertrain-level dynamics that are constantly evolving. In 2026, that complexity has only deepened. Meanwhile, the UK used-car market, one of Europe’s largest and most distinctive, is following its own trajectory. In this session, our valuations experts will walk you through the latest residual value forecasts, the macro forces behind the numbers, and what it all means for vehicle value retention across the markets you operate in. Register for the webinar Join us on 16 July at 10:30 BST / 11:30 CEST, for a live session covering the latest used-car market forecasts, depreciation trends, and key industry questions for the second half of 2026. SIGN UP NOW Questions we will answer How are macroeconomic trends influencing the automotive market right now? What is happening in used-car markets as we head into the second half of 2026? What do the latest forecasts reveal, and what should you prepare for today? Meet our experts Hear directly from our specialists with hands-on experience across European used-car markets, residual value modelling, and automotive pricing forecasts Who This Webinar Is For This session is designed for automotive industry professionals whose work is directly shaped by used-car values, vehicle depreciation, and market pricing dynamics: Finance, insurance, and risk analysts Fleet, leasing, and residual value managers OEMs Pricing and product managers Portfolio and remarketing managers Industry executives and business analysts What You Will Gain A clear view of the European used-car market conditions: Understand depreciation pressures, supply dynamics, and demand signals determining vehicle value retention across key European markets. The latest residual value forecasts, straight from the source: Get the most up-to-date RV projections and used-car pricing outlook, explained by the experts. A focused look at the UK used-car market: Dig into one of Europe’s largest and most unique automotive markets, its depreciation trends, pricing dynamics, and what they signal for the broader region. The market will remain uncertain for some. Yet, by attending this webinar, you can gain a sharper understanding of the forces shaping residual values and used-car price movements in the second half of 2026, and what they mean for the decisions you’re making right now. Got questions? We’ll answer them live Submit your questions to [email protected], and if we don’t get to them on the day, one of our experts will follow up directly. Register now, and if you miss the live session, a recording of the webinar will be available.

Press Release

Purchase Experience Overtakes Brand in Vehicle Purchase Decisions, J.D. Power Finds

SHANGHAI: 18 Jun, 2026 – As the automotive market in China nears saturation and price competition continues to increase, the purchase experience has replaced brand loyalty as the primary differentiator among consumers. According to the J.D. Power 2026 China Purchase Experience Index (PXI) Study, new energy vehicles (NEVs) lead internal combustion engine (ICE) vehicles by 13 points, with advantages in showroom experience, test drives and customer follow-up. Strengths for ICE vehicles include the in-store experience. The study, formerly the J.D. Power China Sales Satisfaction Index (SSI) Study, shifts the lens from sales satisfaction to focus on the customer purchase experience and emotional aspects of the process to provide the industry with a new tool to measure new-vehicle owners’ purchase experience between two and six months of ownership.

News

Global sales of new PHEVs continue to fall

Plug-in hybrids (PHEVs) have endured a tough start to 2026. Sales of new models fell year on year in January, February, March and April. But how have individual models fared?

Press Release

Confidence in Self-Driving Vehicles Remains Stalled as Safety Concerns and Trust Gaps Persist, JD Power Finds

TROY, Mich.: 11 June 2026 — Awareness of fully automated, self-driving vehicles (AVs) continues to grow, but consumer confidence in the technology is not keeping pace, according to the JD Power 2026 U.S. Mobility Confidence Index (MCI) Study,SM released today. Consumer understanding of AVs improves in 2026, with 58% of consumers correctly identifying full automation, up from 43% in 2024. Despite this progress, fundamental concerns around safety, performance and trust continue to slow adoption—and in some cases, deepen hesitation.

Automotive Segments

OEM
Dealer
Lending
Leasing
Insurance
Remarketing
Aftermarket
Platforms

Who We Serve

Automotive
Financial Services
Healthcare
Home & Retail
Insurance
Technology, Media and Telecom
Travel & Hospitality
Utilities

Compliance

Privacy Policy
Terms of Use
Regional
Terms & Conditions
Tax Strategy
Your Privacy Choices
Accessibility

Company

About
Awards
Careers
Contact Us
Events
FAQs
Methodology
Press Room

©2026 J.D.Power. All Rights Reserved.