Increasing customer satisfaction and engagement while lowering operating costs is an integral part a utility’s long-term strategy. One way leading utilities are accomplishing this is by making improvements to their website and mobile applications, which in-turn, can increase satisfaction and the quantity of customers using digital self-services.
For 2018, JD Power improves its benchmark Utility Digital Evaluation Study (formerly known as the Utility Website Evaluation Study) with several new enhancements. Watch the webcast to learn more!