AUTOMOTIVE - INSURANCE
U.S. Auto Claims Satisfaction Study (ACS)
Measures the full auto claims journey from first notice through settlement, evaluating touchpoints that shape customer trust, satisfaction, and long-term loyalty.
Product Finder
AUTOMOTIVE - INSURANCE
U.S. Auto Insurance Study (AIS)
Measures overall auto insurance satisfaction, linking trust, price, service, and digital experience to renewal intent, advocacy, and long-term customer value.
AUTOMOTIVE - INSURANCE
U.S. Claims Digital Experience Study (CDES)
Analyzes digital claims interactions, evaluating ease, efficiency, and satisfaction across tools like FNOL, tracking, and settlement to improve claims resolution experiences.
AUTOMOTIVE - INSURANCE
U.S. Independent Agent Satisfaction Study (IAS)
Measures how agents rate carrier partners across communication, underwriting, quoting, and service, identifying drivers of placement, loyalty, and long-term preference.
AUTOMOTIVE - INSURANCE
U.S. Insurance Digital Experience Study (IDES)
Evaluates insurance websites and apps across shopping and servicing journeys, identifying best practices in usability, design, and performance to improve conversion and satisfaction.
AUTOMOTIVE - INSURANCE
U.S. Insurance Shopping Study (ISS)
Analyzes consumer behavior across the insurance shopping journey, revealing motivations, comparison patterns, and drivers of conversion across digital and agent-led channels.