Platform Managed Services
Unlock More Value from Your Customer Experience (CX) Platform
Platform Managed Services simplify and enhance customer feedback programs by extending existing customer experience platforms with expert guidance, structure, and ongoing management. Designed for organizations seeking stronger insight without increasing internal complexity, managed services support survey design, satisfaction measurement, performance tracking, and insight activation—so teams can focus on turning feedback into meaningful action across the customer journey.
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One Managed Services Model for CX Execution
• Expert‑led management of customer feedback and measurement programs
• Extension of existing CX platforms—no new system required
• Standardized survey design and satisfaction measurement aligned to benchmarks
• Ongoing analysis of trends, performance, and experience drivers
• Scalable support model aligned to internal CX resources and priorities
Achieve Real Results
• JD Power was chosen to help a client consolidate services and elevate their customer experience by improving Voice of the Customer (VoC) feedback collection and social reviews.
• A 13% increase in Google reviews.
• Significant cost savings by consolidating two customer feedback platforms
• A unified platform for survey and social feedback analysis and action
Key Features
Customer Feedback, Simplified
• Design and manage customer feedback programs end to end
• Standardize surveys and satisfaction tracking for consistency and scale
• Reduce fragmentation across tools, processes, and teams
Full Visibility Into the Customer Experience
• Combine survey data with social feedback and unsolicited reviews
• Monitor trends across channels, touchpoints, and segments
• Surface insights that connect experience signals to business outcomes
Actionable Insights That Drive Improvement
• Translate feedback into clear performance priorities
• Align metrics to KPIs with measurable impact on satisfaction
• Support real‑time adjustments across service, digital, and operational teams
Who Platform Managed Services Are Built For
• Organizations with established customer experience platforms
• CX, insights, and analytics teams balancing insight with execution
• Enterprises seeking expertise without additional headcount or tools
