Intelligent Match
Match Insurance Shoppers With the Right Carrier—Beyond Price
Auto insurance shoppers purchase the promise of a future service, yet often lack visibility into how well carriers deliver on that promise. Intelligent Match provides personalized insurance shopping guidance informed by feedback from more than ¼ million auto insurance customers, connecting shoppers with carriers based on service attributes that matter most to them—not just price.
A Matching Framework Built on Real Customer Experience
• Insights drawn from feedback provided by over 250,000 auto insurance customers
• Independent guidance based on how carriers perform on service attributes
• Focus on “promises made vs. promises kept” across the insurance experience
• Personalized recommendations reflecting what shoppers value most
• Alignment between customer expectations and carrier brand promises
Better Matches Drive Stronger Long‑Term Relationships
• Reduced buyer’s remorse by aligning shoppers with the right carriers
• Higher‑intent customer acquisition rooted in service fit, not price only
• Improved opportunity for retention through expectation‑aligned selection
• Stronger foundation for long‑term customer–insurer relationships
Key Features
Personalized Guidance Based on Customer Experience
• Recommendations informed by direct feedback from auto insurance customers
• Matching based on multiple aspects of service—not just premiums
• Selection of carriers that customers say deliver on what matters most
Independent, Trusted Decision Support
• An independent source of advice separate from carrier marketing
• Transparency into how carriers perform from the customer perspective
• Confidence for shoppers choosing a carrier aligned to their priorities
Value for Consumers, Carriers, and Intermediaries
• Consumers receive recommendations aligned to personal service preferences
• Insurance companies connect with shoppers well matched to their brand promise
• Agents and intermediaries embed Intelligent Match into lead generation and fulfillment to improve conversion and retention
Who Intelligent Match Is Built For
• Auto insurance carriers focused on high‑intent customer acquisition
• Agents, marketplaces, and intermediaries managing lead generation
• Organizations seeking stronger conversion and long‑term retention outcomes
