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2026 Insurance Outlook

News

Rate Pressure, Customer Retention and Digital Engagement Top Insurance Industry Challenges for 2026

This Insurance Intelligence Report dives into key data points gathered from JD Power Insurance Intelligence studies and proprietary market data to offer a data-driven perspective on the biggest issues confronting insurers as we head into 2026.

26 January 2026

insurance ai agent

News

Insurance Customers Keep an Open Mind on Artificial Intelligence, With Some Notable Exceptions

According to data collected by JD Power, insurance customers are keeping an open mind when it comes to AI’s role in their overall experience. However, while customers do have an open mind about it’s use that doesn’t mean there aren’t concerns about how insurance companies will use AI and more importantly who will truly benefit.

4 November 2025

shopping|Auto Shopping and Switching Rates by Month|UBI Offering and Participation Trend|How Claim Was Reported|How Photos/Videos Submitted|How Updates from Insurer Were Received

News

Get Ready for an Insurance ‘Shop-a-Palooza’ in 2025

This JD Power Insurance Intelligence Report dives into key data points trending in JD Power Insurance Intelligence studies, the quarterly LIST Report and across various industry data points to provide key insights into what may be on the horizon for the year ahead.

19 December 2024

2024 Goals

News

P&C Insurance in 2024: A Chat with the Experts on What to Expect

With 2024 right around the corner, we connected with leaders from our P/C Insurance Intelligence practice to get their take on what we should expect to see across the insurance customer lifecycle in the new year.

14 December 2023

News

Insurers Eye Efficiencies and Technology as Ways to Offset Rising Premiums in 2024

According to data collected by JD Power, 2024 will present plenty of new challenges and shifting trends in the insurance industry. From an evolution in the way customers shop for their policies to the way insurers service those policies, we have gleaned some key insights into what may be on the horizon for the year ahead.

13 December 2023

Highest State-level Increases in Uninsured Driver Rates|Highest State-level Decreases in Uninsured Driver Rates

News

As Auto Insurance Premiums Spike, Some American Drivers Choose the Risk of Being Uninsured Over Financial Hardship

Auto insurance is meant to protect drivers from many of the financial risks associated with driving. But as premiums have soared seemingly overnight, American insurance customers have had to make the difficult choice between their monthly budget and peace of mind on the road.

13 September 2023

Desert Highway|a graph |zip code level infrastructure highlights charging gaps|Graph showing limited EV charging options in Utah

News

Is U.S. EV Infrastructure Ready for the Great American Summer Road Trip? It Depends on Where You Want to Go.

Some 43.2 million people jumped in their cars for a summer road trip this July 4 weekend, according to AAA data, an increase of 2.4% during the past year and 4% higher than 2019. With record crowds continuing to swarm the nation’s national parks, hot spots like Zion, Yellowstone, Arches and others have made the western U.S. the ultimate destination for the Great American Road Trip. Which begs the question: Can you conquer the epic Western journey in an electric vehicle (EV)?