Insights

This Insurance Intelligence Report dives into key data points gathered from JD Power Insurance Intelligence studies and proprietary market data to offer a data-driven perspective on the biggest issues confronting insurers as we head into 2026.

According to data collected by JD Power, insurance customers are keeping an open mind when it comes to AI’s role in their overall experience. However, while customers do have an open mind about it’s use that doesn’t mean there aren’t concerns about how insurance companies will use AI and more importantly who will truly benefit.

This JD Power Insurance Intelligence Report dives into key data points trending in JD Power Insurance Intelligence studies, the quarterly LIST Report and across various industry data points to provide key insights into what may be on the horizon for the year ahead.

With 2024 right around the corner, we connected with leaders from our P/C Insurance Intelligence practice to get their take on what we should expect to see across the insurance customer lifecycle in the new year.

Auto insurance is meant to protect drivers from many of the financial risks associated with driving. But as premiums have soared seemingly overnight, American insurance customers have had to make the difficult choice between their monthly budget and peace of mind on the road.