E-Vision Intelligence Report
April 2023

EV Divide Grows in U.S. as More New-Vehicle Shoppers Dig in Their Heels on Internal Combustion

Key Findings

  • EV Holdouts Become More Resolute: Despite recent growth in electric vehicle (EV) market share, the percentage of U.S. consumers who say they are “very unlikely” to consider an EV for their next vehicle purchase has been growing steadily for the past three months, reaching 21% in March.
  • Charging Infrastructure and Purchase Price Remain Biggest Barriers to Adoption: The top five reasons vehicle shoppers give for not considering an EV are all focused on public charging infrastructure and vehicle pricing.
  • Ambiguity on Incentives Creates Challenges: New criteria introduced by the Internal Revenue Service (IRS), which limit tax credits on the sale of new EVs based on details of the chemical composition of their batteries, will reduce the affordability of EVs, potentially limiting future sales.

Executive Summary

It’s not all sunshine smooth sailing on the road to the EV future. While the long-term trend in EV market share has grown significantly from 2.6% of all new-vehicle sales in February 2020 to 8.5% in February 2023, sales hit a speed bump in March, with monthly market share falling to 7.3%. Although some month-to-month volatility is to be expected, a closer look at the barriers to EV adoption shows that many new vehicle shoppers are becoming more adamant about their decision to not consider an EV for their next purchase.

According to new data from JD Power, this steady increase in the percentage of consumers who say they are “very unlikely” to consider an EV for their next vehicle purchase reflects persistent concerns about charging infrastructure and vehicle pricing.

This E-Vision Intelligence Report dives into key data points trending in each monthly EV Index update, along with other data points gathered from JD Power studies and pulse surveys, to spotlight emerging trends and important shifts in EV consumer sentiment.

Rise of the EV Holdouts

Top-line metrics on overall EV market share, availability and affordability have been on a long-term upward trend, but beneath those headline numbers we are starting to see some consumer behaviors that suggest a possible bifurcation of the automotive marketplace. Notably, when it comes to the percentage of new-vehicle shoppers who say they are “very likely” and “very unlikely” to consider an EV, the number of EV holdouts is growing more. As of this month’s report, 21% of new-vehicle shoppers say they are “very unlikely” to consider an EV, up from 18.9% in February and 17.8% in January. Meanwhile, the percentage of auto shoppers who say they are “very likely” to consider an EV is 26.9% and has been largely flat for the past three months.

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Charging Infrastructure, Price and Demographics All Play a Role

Digging deeper into the primary barriers to EV purchase consideration, we find remarkable stability in the top reasons consumers provide for sticking with internal combustion engine (ICE) vehicles. Lack of public charging infrastructure and price have been the top two concerns for the past 10 months, along with related issues involving range anxiety, time required to charge and power outage and grid concerns. Recent high profile infrastructure initiatives, such as Walmart’s plan to dramatically expand its charging network and Tesla’s announcement that would open some of its supercharger network to non-Tesla vehicles have apparently had little effect on these consumer concerns, at least so far.

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Demographics are also playing a role in these results. While it may not be surprising that the majority of Boomers[1] and Pre-Boomers aren’t considering EVs, fully one-third (33%) of Gen Z shoppers—the future of the marketplace—say they’re “somewhat unlikely” or “very unlikely.” It is clear in the data that price and charging infrastructure are significant obstacles for a wide spectrum of potential customers.

New Tax Credit Rules Create Confusion

Consumer interest in EVs is heavily swayed by price, with our data consistently showing a clear correlation between consumer demand and government incentives, lease deals and manufacturer price cuts. Recently, that relationship has driven a surge in interest in vehicles like the Ford Mustang Mach-E and Tesla Model Y, which were reclassified as SUVs and became eligible for $7,500 federal tax credits under the Inflation Reduction Act (IRA).

In mid-April, the IRS and the U.S. Treasury Department issued new guidance on specific vehicle requirements that need to be met before EVs can be eligible for these tax credits. These include the location where the vehicle is assembled and details on the sourcing of critical minerals used in the construction of vehicle batteries. On this last point, batteries and components must originate in the United States or come from countries with which there is a free trade agreement for the vehicle to qualify. This new hurdle will affect the affordability of several EV models, while also likely introducing more confusion among buyers. While we cannot yet forecast the exact effect this new guidance will have on EV adoption, our data suggest that higher prices will negatively affect EV sales.

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Methodology

This JD Power E-Vision Intelligence Report is based on data and insights from the JD Power EV Index and the JD Power EV Consideration pulse survey. The JD Power EV Index is an analytics tool to benchmark the growing EV market in the United States. It tracks millions of data points aggregated into six categories—interest, availability, adoption, affordability, infrastructure and experience—to evaluate the progress to parity of EVs with ICE vehicles in the U.S. Each month, JD Power’s electric vehicle practice will analyze these data points, and others to spotlight emerging trends and important shifts in consumer sentiment that are helping to define the fast-moving EV marketplace.

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Find out More

This report was authored by Elizabeth Krear, vice president, electric vehicle practice; Brent Gruber, executive director, electric vehicle practice; Stewart Stropp, executive director, electric vehicle practice; Kristen Richter, senior manager, electric vehicle practice; and Karlo Vukobratovic, analyst, electric vehicle practice, JD Power. The JD Power E-Vision initiative is a company-wide program focused on maximizing JD Power industry-leading EV data, analytics, insights and solutions. Please contact us at the numbers below to connect with the authors or to learn more about the underlying research.

 

Media Contacts

Shane Smith; East Coast; 424-903-3665; [email protected]

Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]

 

[1] JD Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); and Gen Z (1995-2004). Millennials (1982-1994) are a subset of Gen Y.

Utilities Intelligence Report
October 2022

 

Problems with Electric Utility Customer Satisfaction Put Strain on Rate Case Approvals

It’s not a great time to be running a regulated utility. A perfect storm of inflation, high interest rates, cuts in energy production and constantly growing compliance requirements have conspired to crimp profitability nationwide.

That leaves the C-suite and boards of directors of utilities companies in the unenviable position of having to navigate the next several years of strategic capital expenditures and expansion plans against the headwind’s uncertain forecasts and an economy on the brink.

Fortunately, there is a way to mitigate this volatility: customer satisfaction. For decades, JD Power and S&P Global Ratings have examined the relationship between customer satisfaction and financial metrics, such as profitability and credit ratings, and found that higher levels of customer satisfaction continue to be associated with higher return on equity (ROE), which is the amount of profit, or financial return, utilities return to shareholders after paying off debt and expenses.

Connecting the Dots Between Customer Satisfaction and Return on Equity

Our data has consistently shown that an investment in customer satisfaction will yield dividends in the form of higher rates and increased profitability. By grouping regulated electric utilities into quartiles based on customer satisfaction, that has continued to be the case. Higher levels of customer satisfaction one year prior to a rate case are associated with higher ROE.

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In terms of concrete dollars and cents, it’s a significant difference. A 10-point improvement (on a 1,000-point scale) in the overall satisfaction index score increases ROE between .02% and .04%. That means that if a utility were requesting a rate change on an equity base of $1 billion, it would translate into an increase of $200,000 to $400,000 for every 10-point increase in the overall satisfaction index score.

Macro Market Creates Headwinds

It is important to note, however, that despite the positive correlation between higher levels of customer satisfaction and improved ROE, average overall ROE has been trending down for the past seven years. In fact, for the period between 2001 and 2014, the average ROE for all electric utilities was 10.4%. Today, that number is down to just 9.4%.

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All told, there were a total of 55 rate case decisions in 2021, which is consistent with historical average amount of activity.

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Gap Between Requested and Approved Rate Increases

Also consistent with historical findings, all regulated electric utilities receive a lower approved rate increase than requested. However, utilities in the upper quartiles of customer satisfaction performance continue to receive rate increases that are closer to their actual request compared with lower quartile utilities.

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Utilities in the bottom quartile receive an approval rate that is on average $2 million to $8 million lower than utilities in the upper quartiles, which is consistent with historical findings.  On average, utilities in the upper quartiles of customer satisfaction ratings received an approved rate increase that represented roughly 63% of what they initially requested  while those in the lower quartiles received an approved rate increase that was just 42% of their original request.

Satisfaction Drives Profits

A primary driver and key performance indicator for all companies is profit. JD Power research continues to show a positive relationship between electric utilities’ customer satisfaction performance and reported profit margin.

Electric utilities in the top quartile of customer satisfaction tend to report profit margins that are on average 3%-4% higher than utilities in the three lower quartiles.

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The Delicate Balance

There’s no escaping the inevitability of rate changes. Navigating that simple truth has become an art form for utilities, and in this type of evolving landscape, it’s something they’ll have to be vigilant about managing.

It’s not an easy task, and customer satisfaction is the lynchpin to the entire process. From service to communication, excelling at every facet of the customer experience will be necessary to prevent any potential blowback to rate changes. The stakes are high, but the rewards are worth the effort. The utilities that can navigate the delicate balance between improved customer satisfaction and a difficult market environment will see huge benefits in not only satisfaction scores, but profitability as well.

Methodology

This Utilities Intelligence Report is based on responses from customers of large and midsize utilities regarding their experiences with their utility in six key factors: power quality and reliability; price; billing and payment; communications; corporate citizenship; and customer care. The relative importance of each factor in relation to overall customer satisfaction with a utility’s performance is derived using JD Power proprietary index methodology.

These derived importance weights are then applied to customer ratings, and utility company customer satisfaction performance is then based on aggregating the weighted ratings into an overall satisfaction index score that ranges from 100 to 1,000 points.

National rate case information for 2015 to 2021 was gathered from Regulatory Research Associates’ database of regulator requests and outcomes, which is delivered through S&P Capital IQ Pro. This data included the outcomes of 310 rate cases from 2015-2021 in which the state commission established a new ROE.

 

Find out More

The report was authored by Mark Spalinger, director of utilities intelligence at JD Power. Please contact us at the numbers below to connect with Mr. Spalinger or to learn more about the underlying research.

 

Media Contacts

Brian Jaklitsch; East Coast; 631-584-2200; [email protected]

Geno Effler, JD Power; West Coast; 714-621-6224; [email protected]