Help & Support

Yes, it does. The system is fully mobile responsive and works in any mobile browser. In the new Glass’s we have enhanced the mobile functionality, so that the user journey is simpler to use with the core features right at your fingertips. 

The new Glass’s has been designed to work with the latest internet browsers. This means it will not deliver the best experience on outdated versions of Internet Explorer. Please update your computers and additional devices in order to gain the best Glass’s experience, and to ensure your online safety and security is maximised.

Cars, Motorcycles and LCVs.

This is a very important and exciting feature that can be used in conjunction with today’s used value to understand the value of a vehicle today vs. a future date up to 6 months ahead. You can use this feature to show customers the depreciation of their vehicle to speed up the sales process by showing the customer how much they’re likely to lose if they don’t transact sooner.

Live Retail is an important enhancement that allows our dealers to gain a key competitive advantage vs other dealers. By being able to track a local retail price in real time, Live Retail enables you to price your stock for the best balance between profit and speed of sale and keep it up to date with next to no effort. Use it when pricing part-exchanges to assess your realistic margin to avoid overpaying or to help you offer a little bit more to secure the deal, safe in the knowledge you have enough margin in the car.

Glass’s trade and retail asking values are updated monthly. Our Live Retail values are updated each day.

This is such a seamless and easy to use feature, where results can be seen in under two clicks. If you have the VRM feature in your subscription, you put this in the system and have the option to put in accurate mileage, this will give you a valuation in a matter of seconds. If you don’t know the specific mileage of a vehicle, this isn’t an issue, as an average mileage figure is used until you can populate this field with more accurate information regarding the vehicle.

You can populate the field ‘Make and Model’ and see the drop-down list in order to locate the vehicle type. Also, at launch, you will be able to use our internal code, otherwise known as ‘Natcode’, to also search for vehicle types.

You can enhance your competitiveness through the ‘Live Retail’ functionality by tracking your local market every single day. You can use the tool to overlay your desired margin with the adjustment factors, enabling you to offer the best price for stock, whilst also maintaining a good profit margin.

The tool is designed to have an admin user and a standard user as default. Only admin users will be able to amend adjustment factors, standard users will be able to use these adjustments but not modify them. This allows for increased consistency of your sales staff output as you can provide them with set adjustments that they must use. Only selected administrators will be allowed to make changes in the new Glass’s.

User Guide Video: Set up a profile, Launch Repair Estimate and Complete a simple estimate

User Guide Video: Adding vehicle details, Customer information, images and more

User Guide Video: PDF Report building, printing, how to download and email

How do I change the labour rate in an estimate?
There is a tab on the toolbar “Labour rates and discounts”. You can change the labour rates & discounts for this job only.

The parts prices do not seem correct
The prices are updated monthly, so there may be a short time when they differ from the MRP.

The parts prices do not seem correct for certain parts
Have you been through the criteria section of the software & checked say LED headlamps? This will automatically give you the price for LED lights rather than basic.

I cannot find any times for vehicle can I still produce an estimate
Yes, from within RE go to File, Vehicle seletion, you may well find that we do not have times for the exact model trim, but we may have for a different trim spec, you can also find a similar sized vehicle and use the shadow option.

Can I save/print the ERE report?
Yes, you have to click on the calculator icon at the top, and then select whether you want the PDF report or to print it. You can also set up report templates in MVA.

Can I change hourly rates for future estimates?
Yes, This is best done in MVA under My Account – Profile builder.

What is the vehicle coverage?
The coverage is very extensive, however the amount of data for a specific vehicle & the way it is presented will depend on how old the vehicle is.

I cannot find a part
You can use the search part facility magnifying glass just above the speedy zone, you can search by name or part number, sometimes less description is more beneficial.

I can see the part description but its ‘greyed’ out & cannot select
This is because you have not told the ‘criteria’ section these parts are fitted ie LED headlight.

Can I add my own standard items?
Yes this can be done from the toolbar – edit – user defined options.

Can I search for an specific part
Yes, if you know the part code number, you can enter it in the search bar and the part linked to that code will appear. You can also search by text if you do not know the part code.

Can I select multiple parts at once?
Yes, please click first on the “Multiple Select” button on the graphics page. Then you can select all the parts you need.

Why don’t you have times & parts for all vehicles?
Some manufacturers do not supply data, Ferrari, Bentley etc, We try to get the most popular vehicles into the system.

How easy to use is the system?

Repair Estimate is designed to be intuitive to use, and often can be learned to a workable degree within a few sessions of use. We provide constant customer support over the duration of a subscription, coupled with free online training sessions with a veteran trainer should they be required.

How is the product accessed?

The initial subscription covers a license for our online, portal-based system. This can be accessed from any device with an internet connection, and functions on tablet devices.

Can I use the system on multiple devices concurrently?

Additional logins for an existing license are priced competitively.

Will this allow me to conduct work for insurers?

Repair Estimate produces accurate and professional reports for insurer jobs and commercial jobs alike. Further to this you are able to define different labour profiles, labour rates, and specific discount rates to delineate between different types of customer.

What is the coverage for Repair Estimate?

Repair Estimate contains repair information for the vast majority of the UK’s most popular cars and light commercial vehicles in an ever-expanding database. An intuitive Shadow Vehicle interface allows you to cover any gaps in our range, but as a general rule there will be a solution for any vehicle registered in the last 20 years.

How often is your database updated?

The Repair Estimate database is updated monthly.

What reporting facilities are there?

We provide a .pdf report template builder with comprehensive construction methods to personalise your estimates.

Where do you pull your parts pricing and paint data from?

This is all drawn directly from manufacturer databases.

How is pricing structured?

Our estimating is provided as a licensed product. We do not charge per estimate.

Do you function as a Bodywork Management System?

Repair Estimate is solely an estimating module. We do have integrations with numerous BMS providers (e.g. Minotaur Software’s EVA).

Please contact our Customer Experience Team: [email protected].