In this episode, JD Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth are joined by special guest Alison Fox, Travel + Leisure digital contributor, to discuss issues and trends related to the shift to Work-at-Home for customer service operations.
Topics discussed during this episode include:
- How employers can take advantage of the flexibility that Work-at-Home has created
- Decreases in productivity
- Impact of Work-at-Home on young new hires