Financial Services
Make Better Decisions with Customer-Driven Financial Analytics
JD Power helps finacial services professionals improve customer understanding, performance benchmarking, and decision making using advanced analytics and business intelligence.
Why Financial Services Leaders Choose JD Power
Customer-Driven Clarity
Voice-of-the-customer insight reveals what clients value—so you can prioritize investments and act with precision.
Competitive Benchmarking
Industry-trusted benchmarks show how you perform—helping you identify gaps and stay ahead of competitors.
Actionable Growth Insights
Behavioral and experience analytics uncover opportunities to improve acquisition, retention, and end‑to‑end experience—driving loyalty and growth.
Harness the Power of Financial Services Data
JD Power financial services benchmarking, data, and insights, delivered by industry experts, enable faster decision-making and improved customization of your products and services.
180 K
Banking Customers Surveyed Per Year
140 K
Cardholders Surveyed Per Year
38 K
Investors and Advisors Per Year
47 K+
Borrowers Surveyed Per Year
25 +
Years of Consumer Feedback Experience
400 +
Financial Institutions Benchmarked
Banking & Payments
Understand how customers open, use, and manage accounts using voice-of-the-customer insights to improve acquisition, engagement, and everyday experience.
Explore Banking & Payments
Consumer Lending
Improve lending performance using customer insights and benchmarking to optimize acquisition, servicing, and retention across the borrowing journey.
Explore Consumer Lending
Wealth
Strengthen client relationships and grow assets under management using insights into investor expectations, advisor performance, and long-term engagement.
Explore Consumer LendingRelated Insights
Insurance
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