Automotive Insurance – Benchmarking

Understand What Drives Auto Insurance Loyalty

Increase automotive policyholder retention by understanding how shopping, service, and claims experiences shape trust over time. This suite helps insurers benchmark satisfaction, strengthen customer journeys, and build stronger long-term automotive insurance relationships.

Automotive Insurance Benchmarking Products

Strengthen Insurance Loyalty

Improve retention through better visibility into automotive insurance satisfaction and service performance.

Automotive – Insurance

U.S. Insurance Shopping Study (ISS)

Analyzes consumer behavior across the insurance shopping journey, revealing motivations, comparison patterns, and drivers of conversion across digital and agent-led channels. Learn More Automotive – Insurance

U.S. Claims Digital Experience Study (CDES)

Analyzes digital claims interactions, evaluating ease, efficiency, and satisfaction across tools like FNOL, tracking, and settlement to improve claims resolution experiences. Learn More Automotive – Insurance

U.S. Insurance Digital Experience Study (IDES)

Evaluates insurance websites and apps across shopping and servicing journeys, identifying best practices in usability, design, and performance to improve conversion and satisfaction. Learn More Automotive – Insurance

U.S. Auto Insurance Study (AIS)

Measures overall auto insurance satisfaction, linking trust, price, service, and digital experience to renewal intent, advocacy, and long-term customer value. Learn More Automotive – Insurance

U.S. Auto Claims Satisfaction Study (ACS)

Measures the full auto claims journey from first notice through settlement, evaluating touchpoints that shape customer trust, satisfaction, and long-term loyalty. Learn More

See the Full Picture. Power Every Decision.

Amplify automotive insurance loyalty through stronger customer satisfaction and trust.