U.S. Senior Living Satisfaction Study
Actionable Insights for Senior Living Satisfaction
The U.S. Senior Living Satisfaction Study examines industry-level performance across seven factors of the resident experience, measuring Independent Living and Assisted Living/Memory Care separately. It highlights best practices critical to satisfying residents and informs competitive senior living benchmarking.
What the Study Measures
A Complete View of Senior Living Performance
The study provides actionable insights across key drivers of resident satisfaction:
• Staff and caregivers
• Services and activities
• Cost of living
• Rooms and accommodations
• Food and dining
• Community environment
• Loyalty and advocacy metrics
Includes:
• Independent Living and Assisted Living/Memory Care segments
• Customized executive presentation
• Competitive survey data
• Interactive reporting interface
How the Senior Living Satisfaction Study Works
• Surveys residents across branded senior living operators
• Measures seven factors of the resident experience
• Reports Independent Living and Assisted Living/Memory Care separately
• 2026 fielding begins June 2026
• Final results and press release November 18, 2026
• Subscribers receive customized executive presentation and data file
Core Strengths
Drive Better Resident Outcomes
• Data-driven recommendations tailored to strategic business goals
• Executive briefing on key industry trends
• Scorecard comparing performance to industry benchmarks
• Competitive survey data and customer segmentation
• Proprietary interactive reporting interface access
Business Impact
Benchmark and Improve Resident Satisfaction
• Improves resident satisfaction across seven factors including staff and food
• Differentiates Independent Living versus Assisted Living and Memory Care
• Strengthens occupancy, loyalty, and advocacy through actionable insights
• Aligns services and activities investment with resident expectations
• Benchmarks your operation against Brookdale, Atria, and Sunrise
Key Dates
2026
Fielding Begins: June 2026
Final Results and Press Release: November 18, 2026*Subject to change; updated 03/18/2026
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the Senior Living Satisfaction Study as a prerequisite.
Brands Targeted to be Profiled
Profiled Brands
Independent Living
Holiday by Atria
Life Care Services
Brookdale Senior Living
Five Star Senior Living
Discovery Senior Living
Assisted Living/Memory Care
Brookdale Senior Living
Sunrise Senior Living
Discovery Senior Living
Atria Senior Living
Five Star Senior Living
Life Care Services
Frontier Senior Living
Designed for Senior Living Leaders
• Senior living operator executives
• Community directors and regional managers
• Resident experience and care leaders
• Marketing and occupancy strategy heads
• Dining and services program leads
• Competitive intelligence teams
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
