U.S. Commercial Member Health Plan Study
Benchmark Commercial Health Plan Member Satisfaction
The U.S. Commercial Member Health Plan Study measures satisfaction among nearly 35,000 members across 147 health plans in 22 U.S. regions. This health plan satisfaction survey has evolved into a continuous research program, giving subscribers timely member insights and benchmarking tools to evaluate health plan performance and pinpoint improvement areas.
What the Study Measures
A Complete View of Commercial Health Plan Performance
The U.S. Commercial Health Plan Study measures eight key member experience dimensions:
• Ease of doing business
• Digital channels
• Access to health services
• Saving time and money
• People and staff
• Product and coverage offerings
• Resolving problems or complaints
• Member trust
Includes:
• Continuous surveying model
• Coverage across 22 U.S. regions
• Health plan benchmarking reporting via PowerSource
• Competitor analysis
How the Commercial Member Health Plan Study Works
• Surveys nearly 35,000 commercial plan members continuously
• Covers 147 health plans across 22 U.S. regions
• Measures satisfaction across eight core healthcare experience dimensions
• Fielding begins September 2025 for the 2026 study
• Delivers Wave 1 and final results before press release
• Subscribers access PowerSource for benchmark reporting
Core Strengths
Raise the Bar for Health Plan Member Experience
• Gain direct insights from real commercial health plan members
• Benchmark your plan against 147 competing brands
• Understand evolving member needs and expectations
• Adopt best-in-class processes from industry leaders
• Track performance through continuous wave-based member satisfaction surveying
Business Impact
Raise Health Plan Member Satisfaction in a Low-Rated Industry
• Improves retention in one of the lowest-rated industries evaluated
• Aligns coverage and service with real member expectations
• Strengthens digital channel adoption and ease of doing business
• Reduces call center friction through problem resolution insights
• Differentiates health plan performance across 147 brands and 22 regions
Key Dates
2026
Fielding Begins: September 2025
Wave 1 Results: February 24, 2026
Final Results: May 20, 2026
Press Release: May 27, 2026 (Updated 07/08/2025)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the Commercial Member Health Plan Study as a prerequisite.
Brands Targeted to be Profiled by Region
Profiled Brands
California
Aetna
Anthem Blue Cross
Blue Shield of California
Cigna
Health Net
Kaiser Foundation Health Plan
UnitedHealthcare
Colorado
Anthem Blue Cross and Blue Shield Colorado
Cigna
Kaiser Foundation Health Plan
UnitedHealthcare
Delaware/West Virginia/Washington D.C.
Aetna
CareFirst BlueCross BlueShield
Cigna
Highmark Blue Cross Blue Shield Delaware
Highmark Blue Cross Blue Shield West Virginia
UnitedHealthcare
East-South Central
Aetna
Anthem Blue Cross and Blue Shield Kentucky
Blue Cross & Blue Shield of Mississippi
Blue Cross and Blue Shield of Alabama
Louisiana Blue (2026 study)
BlueCross BlueShield of Tennessee
Cigna
UnitedHealthcare
Florida
Aetna
AvMed
Cigna
Florida Blue
UnitedHealthcare
Florida
Aetna
AvMed
Cigna
Florida Blue
UnitedHealthcare
Heartland
Aetna
Anthem Blue Cross and Blue Shield Missouri
Arkansas Blue Cross and Blue Shield
Blue Cross and Blue Shield of Kansas
Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Nebraska
Blue Cross and Blue Shield of Oklahoma
Cigna
HealthChoice
UnitedHealthcare
Wellmark Blue Cross and Blue Shield
Indiana/Illinois
Aetna
Anthem Blue Cross and Blue Shield Indiana
Blue Cross and Blue Shield of Illinois
Cigna
Health Alliance Medical Plans
UnitedHealthcare
Maryland
Aetna
CareFirst BlueCross BlueShield
Cigna
Kaiser Foundation Health Plan
UnitedHealthcare
Massachusetts
Blue Cross Blue Shield of Massachusetts
Cigna
Harvard Pilgrim Healthcare
Mass General Brigham Health Plan (formerly Allways)
Tufts Health Plan
UnitedHealthcare
Michigan
Aetna
Blue Cross Blue Shield of Michigan
Health Alliance Plan of Michigan
Priority Health
UnitedHealthcare
Minnesota/Wisconsin
Anthem Blue Cross and Blue Shield Wisconsin
Blue Cross and Blue Shield of Minnesota
HealthPartners
Medica Health Plans
Quartz Health Plan
UnitedHealthcare
Mountain
Aetna
Blue Cross and Blue Shield of Montana
Blue Cross of Idaho
Cigna
Regence BlueCross BlueShield of Utah
SelectHealth
UnitedHealthcare
New Jersey
Aetna
Cigna
Horizon Blue Cross Blue Shield of New Jersey
AmeriHealth (2026 study)
UnitedHealthcare
New York
Aetna
Anthem Blue Cross and Blue Shield
Capital District Physicians’ Health Plan, Inc. (CDPHP)
Cigna
Emblem Health
Excellus BlueCross BlueShield
Highmark Blue Cross Blue Shield of Western New York and Highmark Blue Shield of Northeastern New York
Independent Health Association
MVP Health Care
UnitedHealthcare
Northeast
Aetna
Anthem Blue Cross and Blue Shield Connecticut
Anthem Blue Cross and Blue Shield Maine
Anthem Blue Cross and Blue Shield New Hampshire
Blue Cross & Blue Shield of Rhode Island
Blue Cross Blue Shield of Vermont
Cigna
Harvard Pilgrim Healthcare
UnitedHealthcare
Northwest
Aetna
Cigna
Kaiser Foundation Health Plan
PacificSource Health Plans
Premera Blue Cross
Providence Health Plan
Regence BlueCross BlueShield of Oregon
Regence BlueShield
UnitedHealthcare
Ohio
Aetna
Anthem Blue Cross and Blue Shield Ohio
Cigna
Medical Mutual of Ohio
UnitedHealthcare
Pennsylvania
Aetna
Capital BlueCross (2025 study)
Capital Blue Cross (2026 study)
Cigna
Geisinger Health Plan
Highmark Blue Cross Blue Shield
Independence Blue Cross
UnitedHealthcare
UPMC Health Plan
South Atlantic
Aetna
Anthem Blue Cross and Blue Shield Nevada
Blue Cross and Blue Shield of New Mexico
Blue Cross Blue Shield of Arizona
Cigna
Health Plan of Nevada
UnitedHealthcare
Southwest
Aetna
Anthem Blue Cross and Blue Shield Nevada
Blue Cross and Blue Shield of New Mexico
Blue Cross Blue Shield of Arizona
Cigna
Health Plan of Nevada
UnitedHealthcare
Texas
Aetna
Baylor Scott & White Health Plan
Blue Cross and Blue Shield of Texas
Cigna
UnitedHealthcare
Virginia
Aetna
Anthem Blue Cross and Blue Shield Virginia
CareFirst BlueCross BlueShield
Cigna
Kaiser Foundation Health Plan
Sentara Health Plans
UnitedHealthcare
Designed for Commercial Health Plan Leaders
• Member experience executives
• Health plan product and coverage leaders
• Digital experience and app owners
• Customer service and operations heads
• Strategy and competitive intelligence teams
• Marketing and brand leaders
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
