DEALER, LENDING
Canada Dealer Financing Satisfaction Study
Captures direct dealer feedback on financing provider performance, helping lenders understand what drives satisfaction, loyalty, and stronger dealer partnerships.
Product Finder
OEM, PROFESSIONAL SERVICES
Mexico Automotive Product Consulting
Helps OEMs and suppliers reduce product risk by integrating customer insights into strategy, development, and launch decisions to improve alignment with market expectations.
DEALER, PROFESSIONAL SERVICES
Mexico Automotive Retail Consulting
Improves dealership and brand retail performance through data-driven analysis and benchmarking, delivering actionable insights that enhance customer experience and drive measurable results.
LENDING
PIN Navigator
Combines credit, vehicle sales, and transaction data into a unified, real-time view, delivering precision analytics lenders use to evaluate risk and opportunity.
LENDING
U.S. Automotive Finance Digital Experience Study
Evaluates how customers interact with lender digital platforms, measuring usability and satisfaction to help improve digital experiences across automotive finance journeys.
LENDING
U.S. Automotive Financing Satisfaction Study
Measures satisfaction across the full auto financing lifecycle, revealing drivers of loyalty, defection, and long-term brand preference among loan and lease customers.
LENDING
U.S. Consumer Lending Satisfaction Study
Benchmarks borrower satisfaction with unsecured personal loans across leading U.S. lenders, revealing what matters most to today’s borrowers and how to meet expectations.
DEALER, LENDING
U.S. Dealer Financing Satisfaction Study
Evaluates dealer satisfaction with auto finance providers, measuring relationships, funding speed, and program support to identify drivers of lender preference and market share.
BANKING & PAYMENTS, LENDING, WEALTH
U.S. Financial Services Churn Data & Analytics Study
Provides daily visibility into customer acquisition and attrition, identifying churn risks and competitor gains so institutions can intervene early and protect revenue.
LENDING
U.S. Mortgage Origination Satisfaction Study
Evaluates recent borrowers’ satisfaction with mortgage originators across the full loan journey, revealing what drives a better application-to-closing experience.
LENDING
U.S. Mortgage Servicer Digital Satisfaction Study
Provides a comprehensive benchmark of mortgage servicing digital experiences, spanning onboarding, application, account management, and ongoing servicing interactions.
LENDING
U.S. Mortgage Servicer Satisfaction Study
Benchmarks homeowner satisfaction with mortgage servicers, identifying where servicers meet expectations and where improvements are needed across billing, escrow, support, and digital channels.