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Desert Highway|a graph |zip code level infrastructure highlights charging gaps|Graph showing limited EV charging options in Utah

News

Is U.S. EV Infrastructure Ready for the Great American Summer Road Trip? It Depends on Where You Want to Go.

Some 43.2 million people jumped in their cars for a summer road trip this July 4 weekend, according to AAA data, an increase of 2.4% during the past year and 4% higher than 2019. With record crowds continuing to swarm the nation’s national parks, hot spots like Zion, Yellowstone, Arches and others have made the western U.S. the ultimate destination for the Great American Road Trip. Which begs the question: Can you conquer the epic Western journey in an electric vehicle (EV)?

News

What Not To Do: Mistakes in Customer Experience Programs

Rick Johnson, Director of the Government and Healthcare Practices at JD Power, shares the top five mistakes he sees in customer experience programs and how to avoid them.

State Health Insurance Exchange|2015 US Healthcare Insights 5

News

Marketplace Exchange and Traditional Health Insurance Member Experiences

Did you know...Health insurance marketplace exchange enrollees are more likely than traditional plan members to have contacted their plan within the past 12 months?

8 November 2016

Government

News

What Will Customer Service Look Like in a Clinton or Trump Administration?

Amid the reality-TV style coverage of the presidential election this year, it’s easy to forget that, at the end of these campaigns, Hillary Clinton or Donald Trump will have a government to run. Although President Obama’s Executive Order 13571 is aimed at improving the customer experience, there is still important work to do in order to give constituents the service they deserve from Federal agencies.

25 October 2016

Social Media Benchmark Study

News

U.S. Social Media Benchmark Study

The JD Power Social Media Benchmark Study measures customer satisfaction with the social media efforts of governmental entities and private companies. The study compares your organization’s results with those of other governmental entities and companies across the private sector in order to highlight best practices that could be of benefit to the government.

10 February 2014