Automotive OEM – Loyalty

Drive Satisfaction, Retention, and Repeat Purchase

Keep customers coming back by improving ownership and service experiences that matter most. This suite helps brands understand satisfaction drivers, EV ownership challenges, service performance, and loyalty behaviors so customers stay engaged long after the sale.

Vehicle Configuration Complexity and Strong Used-Vehicle Market Wreak Havoc on Auto Insurance Valuation Models and Carrier Profitability

With Financial Health Strained, Banks Should Fortify Security to Help Improve Customer Relationships

Health Plan Digital Experience Improves with Sustained, Repeat Usage, JD Power Finds

Drive Satisfaction, Retention, and Repeat Purchase

See the Full Picture. Power Every Decision.

Vehicle Configuration Complexity and Strong Used-Vehicle Market Wreak Havoc on Auto Insurance Valuation Models and Carrier Profitability

With Financial Health Strained, Banks Should Fortify Security to Help Improve Customer Relationships

Health Plan Digital Experience Improves with Sustained, Repeat Usage, JD Power Finds

Drive Satisfaction, Retention, and Repeat Purchase

Grow Lifetime Value

Mexico Customer Service Index – Long Term (CSI-LT) CLUB Study

Mexico Auto Customer Service Index (CSI) Study

Canada Customer Service Index – Long Term (CSI-LT) Study

Canada Auto Customer Service Index (CSI) Study

Repair Analytics

U.S. Automotive Brand Loyalty Study

U.S. Electric Vehicle Experience (EVX) Public Charging Study

U.S. Electric Vehicle Experience (EVX) Home Charging Study

U.S. Electric Vehicle Experience (EVX) Ownership Study

U.S. Customer Service Index (CSI) Study

U.S. Vehicle Dependability Study (VDS)

See the Full Picture. Power Every Decision.