The Changing Drivers of Customer Experience and Channel Success

In this session, JD Power shares data and insights that point to big changes in what customers want, and what it takes to meet those expectations across self-service and assisted channels. JD Power will share cross-industry data from over 1,000 companies, plus delve into what verified top performers are doing to drive higher satisfaction at lower total operating cost even as consumer preferences, your workforce, and your competitive environment changes. Attendees will walk away with specific strategies, tactics and benchmarks to help your organization succeed now and in the future.