U.S. Electric Vehicle Experience (EVX) Public Charging Study
Real-World Consumer Satisfaction with Public EV Charging Across the U.S.
The Electric Vehicle Experience (EVX) Public Charging Study captures authentic, in-the-moment consumer feedback on public charging stations nationwide. Using PlugShare data, it measures satisfaction with availability, convenience, speed, cost, and payment experience.
What the Study Measures
A Comprehensive Quarterly Benchmark of Level 2 and DC Fast-Charging Performance
Evaluates charging performance across two key charger type attributes:
• Level 2
• DC fast-charging networks
Measures key attributes including:
• Ease of use
• Reliability, safety, amenities, cost
• Wait times
Tracks:
• Quarterly cadences to stay current with rapid infrastructure change
How It Works
How the Electric Vehicle Experience (EVX) Public Charging Study Works
• Gathers real-time consumer feedback at public charging stations across the U.S.
• Leverages PlugShare data to reflect in-the-moment charging experiences
• Evaluates station availability, location convenience, charging speed, cost, and payment experience
• Helps stakeholders benchmark performance and identify infrastructure gaps
Core Strengths
Clearer Network Insights, Stronger Confidence
• Helps charging networks benchmark performance against competitors
• Provides OEMs insight into which networks deliver the best customer experience
• Guides utilities and regulators in identifying underserved regions and infrastructure priorities
• Improves consumer confidence in public-charging infrastructure
Business Impact
Guide Investment, Strengthen Confidence
• Directs investment toward improving reliability and coverage in underperforming regions
• Guides automakers on preferred charging partnerships
• Improves consumer confidence in public-charging infrastructure
Key Dates
2026
Fielding: Q1: January — March 2026Q2: April — June 2026Q3: July — September 2026Q4: October — December 2026
Publish: 2026 Q1: May 7, 20262026 Q2: August 11, 20262026 Q3: October 30, 20262026 Q4: February 4, 2027
Press Release: Q1: N/AQ2: August 12, 2026Q3: N/AQ4: N/A
Press Release & Award Information
JD Power issues a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Profiled Brands
DC Fast Charger
7Charge
AARGO
Adani
AmbuEnergy
AmpUp
Applegreen Electric
Autel
Blink
bp pulse North America
CalTrans
CarCharging
Charge OnSite
ChargeLab
ChargeNet
ChargePoint
ChargerQuest
ChargeShare
ChargeSmart EV
ChargeUP
Chargie
CircleK Charge
DirtRoad CSG
eCharge Network
E-Fill
Electrify America
Electrify Canada
Enel X
Energy Group – EVXY
Energy Hunters
EnviroSpark
EOS Charge
Epic Charging
ESD-Global
EV Charging LLC
EV Connect
EV Initiative
eV Power
EV Range
EV Spot Network
EVBolt
EVCS
EverCharge
EvGateway
EVgo
EvInstitute
Evium Charging
EVoke
EVolution
EVolve KY
EVolve NY
EVPassport
EVPower
EVsmart
Flitway
FLO
Ford Charge
FPL EVolution
Francis Energy
Free To X S.r.l.
FreeWire
FutureEV
GOEVIN
GO-STATION
Graviti Energy
Gravity
Greenspot
Hyperfuel
InCharge
InCharge VattenFall
Innogy
Intertie
IONNA
Jule
Liberty Plugins
Livingston Energy
Loop
Mercedes-Benz Charging Network
Noodoe EV
OpConnect
PAWA
Petro-Canada
PowerCharge
PowerFlex
RaceTrac
ReCharge Alaska
Red E
Resound Energy
Revel
Rivian Adventure Network
Schneider Electric
Shell Recharge
Siemens
Supercharger
SWTCH
Tesla Destination
TurnOnGreen
Universal EV
ViaLynk
Wevo Energy
XEAL Energy
ZEF Energy
Zero Impact
Zevtron
L2 Charging Station
7Charge
Adani
AmbuEnergy
AmpedUp!
AmpUp
Applegreen Electric
Autel
Blink
Blue Planet EV
CarCharging
Charge OnSite
Chargefox
ChargeLab
ChargeNet
ChargePoint
ChargerQuest
ChargeShare
ChargeSmart EV
ChargeStop
ChargeUP
Chargie
CircleK Charge
Circuit Electrique
City Vitae
DirtRoad CSG
EasyPark
eCharge Network
Electrify America
Electron Charger
Enel X
Energy Group – EVXY
Energy Hunters
EnviroSpark
EOS Charge
Epic Charging
ESD-Global
EV Charging LLC
EV Connect
EV Initiative
eV Power
EV Range
EV Spot Network
EV+ Charging
EVBolt
EVBox
EVCS
EverCharge
EvGateway
EVgo
EvInstitute
Evium Charging
EVmatch
EVmode
EVoke
EVolution
Evolve KY
EVPassport
EVsmart
FLASH
Flitway
FLO
Ford Charge
FPL EVolution
Francis Energy
Free2move
FutureEV
GO TO-U
Graviti Energy
Green Bridge EV Charging
GreenPark
Greenspot
HoneyBadger Charging
Hypercharge
InCharge
Innogy
Intertie
Irvine Company
JuiceBar
Liberty Plugins
Livingston Energy
Loop
Noodoe EV
OK2Charge
OpConnect
Park + Charge
PAWA
PowerCharge
PowerFlex
Powerport EVC
Red E
Revel
Revitalize
Rivian Adventure Network
Rivian Waypoints
Schneider Electric
Shell Recharge
Shorepower
Siemens
Stay-N-Charge
Sun Country
SWTCH
Tesla Destination
TurnOnGreen
Universal EV
ViaLynk
Webasto
Wevo Energy
XEAL Energy
ZEF Energy
Zero Impact
Zevtron
Who should use it
Designed for Charging Networks, OEM, Utilities, and Site Host Teams
• Charging-network operators
• Automotive OEMs and marketing teams
• Utilities and regulators
• Site hosts (retail chains, municipalities, property owners)
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
