U.S. Medicare Advantage Study
Benchmark Medicare Advantage Member Satisfaction
The U.S. Medicare Advantage Study benchmarks member satisfaction across the largest Medicare Advantage plans, examining experiences from 9,000+ members in 10 key states. The study provides competitive intelligence on how healthcare plans meet member expectations.
What the Study Measures
A Complete View of Medicare Advantage Performance
Medicare Advantage member satisfaction is measured across eight dimensions:
• Level of trust in health plan performance
• Access to healthcare services
• Saving time or money
• Product and coverage offerings
• Ease of doing business
• People and representatives
• Resolving problems or complaints
• Digital channels
Includes:
• Coverage across ten key states
• Brand-level competitive performance rankings
• PowerSource benchmark reporting
• Performance Report eligibility
how it works
How the Medicare Advantage Study Works
• Surveys 9,000+ Medicare Advantage plan members
• Covers 10 states including California, Texas, and Florida
• Measures member satisfaction across eight experience dimensions
• Fielding begins January 2026 for 2026 study
• Final results publish August 12, 2026
• Press release follows on August 18, 2026
Core Strengths
Understand What Medicare Advantage Members Value
• Link service events to member value perceptions
• Identify service standards that drive higher satisfaction
• Benchmark performance against largest Medicare Advantage plans
• Pinpoint strengths and weaknesses at the state level
• Improve retention and overall plan performance
Business Impact
Improve Medicare Advantage Plan Performance and Member Satisfaction
• Increases member loyalty across the eight-dimension experience model
• Strengthens retention during the annual enrollment period
• Reduces service friction through problem resolution benchmarks
• Aligns coverage and digital tools with member expectations
• Supports above-average rankings across 10 key states
Key Dates
2026
Fielding Begins: January 2026
Final Results: August 12, 2026
Press Release: August 18, 2026(Updated 07/08/2025)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the Medicare Advantage Study as a prerequisite.
Brands Targeted to be Profiled by Region
Profiled Brands
Alabama
Blue Cross and Blue Shield of Alabama
Humana
UnitedHealthcare
Viva Health
California
Aetna Medicare
Alignment Health Plan
Anthem Blue Cross
Blue Shield of California
Central Health Medicare Plan
Humana
Kaiser Permanente
SCAN Health Plan
UnitedHealthcare
Wellcare
Colorado
Humana
Kaiser Permanente
Unitedhealthcare
Florida
Aetna Medicare
Florida Blue
Freedom Health
Humana
UnitedHealthcare
Wellcare
Georgia
Aetna Medicare
Anthem Blue Cross Blue Shield
Humana
UnitedHealthcare
Georgia
Aetna Medicare
Anthem Blue Cross Blue Shield
Humana
UnitedHealthcare
Illinois
Aetna Medicare
Blue Cross Blue Shield of Illinois
Humana
UnitedHealthcare
Wellcare
Michigan
Aetna Medicare
Blue Cross Blue Shield of Michigan
HAP
Humana
Priority Health Medicare
UnitedHealthcare
Minnesota
BlueCross BlueShield Minnesota
Medica
UCare
UnitedHealthcare
Missouri
Aetna Medicare
Anthem Blue Cross and Blue Shield
Humana
UnitedHealthcare
Kentucky
Anthem Blue Cross and Blue Shield
Humana
UnitedHealthcare
Louisiana
Aetna Medicare
Humana
UnitedHealthcare
New York
Aetna Medicare
CDPHP
Excellus Blue Cross Blue Shield
Healthfirst
Highmark Blue Cross Blue Shield
Humana
Independent Health
UnitedHealthcare
North Carolina
Aetna Medicare
Blue Cross NC
Humana
UnitedHealthcare
Pennsylvania
Aetna Medicare
Geisinger Gold
Highmark Blue Cross Blue Shield
Humana
Independence Blue Cross
UnitedHealthcare
UPMC For Life
Ohio
Aetna Medicare
Anthem Blue Cross and Blue Shield
Humana
UnitedHealthcare
Tennessee
BlueCross BlueShield Tennessee
Cigna Healthcare
Humana
UnitedHealthcare
Texas
Aetna Medicare
Blue Cross Blue Shield of Texas
Cigna Healthcare
Humana
UnitedHealthcare
Wellcare
Wellpoint
Virginia
Aetna Medicare
Anthem Blue Cross and Blue Shield
Humana
UnitedHealthcare
Designed for Medicare Advantage Leaders
• Medicare Advantage product executives
• Member experience and retention leaders
• Star Ratings and quality teams
• Marketing and brand leaders
• Digital experience owners
• Strategy and competitive intelligence heads
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
