U.S. Business Internet Satisfaction Study
Benchmark Business Internet Satisfaction
The U.S. Business Internet Satisfaction Study measures customer satisfaction with internet services across small businesses, medium businesses, and large enterprises. It provides a comprehensive analysis of business broadband providers and seven key performance factors.
What the Study Measures
A Complete View of Business Internet Performance
Performance is evaluated across seven key drivers of business broadband satisfaction:
• Service reliability
• Speed and performance
• Customer service
• Billing
• Cost of service
• Sales and account support
• Offerings and promotions
Includes:
• Small, medium, and large enterprise segments
• Benchmarking across leading ISPs
• PowerSource platform access
• Performance Report eligibility
How the Business Internet Satisfaction Study Works
• Surveys business customers of U.S. internet providers
• Segments by small (1-19), medium (20-499), large (500+) employees
• Measures performance across seven factors
• 2026 fielding begins March 2026
• Publish date July 7, 2026
• Subscribers access PowerSource for benchmarking
Core Strengths
Win the Business Broadband Market
• Determine critical factors driving business customer satisfaction
• Evaluate performance within each business segment
• Identify strengths and weaknesses to inform marketing
• Benchmark against leading U.S. internet providers
• Access real-time consumer insights via PowerSource
Business Impact
Strengthen Business Broadband Retention
• Improves retention across small, medium, and enterprise segments
• Prioritizes investment across seven satisfaction factors
• Strengthens sales, service, and billing for business customers
• Differentiates against AT&T, Comcast, Cox, Spectrum, and Verizon
• Supports award licensing to win business internet RFPs
Key Dates
2025
Fielding Begins: March 2025
Publish: July 8, 2025
Press Release: July 10, 2025
2026
Fielding Begins: March 2026
Publish: July 7, 2026
Press Release: July 9, 2026
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the Business Internet Satisfaction Study as a prerequisite.
2026 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Profiled Brands
Small Business
AT&T
Comcast Business
Cox Business
Spectrum Business
Verizon
Medium Business
AT&T
Comcast Business
Cox Business
Spectrum Business
Verizon
Large Enterprise
AT&T
Comcast Business
Cox Business
Spectrum Business
Verizon
Designed for Business ISP Leaders
• B2B internet sales executives
• Network and service operations leaders
• SMB and enterprise segment heads
• Pricing and offerings strategists
• Customer experience and retention leaders
• Competitive intelligence teams
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
