AUTOMOTIVE - INSURANCE
U.S. Auto Insurance Study (AIS)
Measures overall auto insurance satisfaction, linking trust, price, service, and digital experience to renewal intent, advocacy, and long-term customer value.
Product Finder
U.S. Home Insurance Study
Measures satisfaction across homeowners and renters insurance, identifying retention risks and behaviors that impact loyalty, bundling, and long-term policyholder value.
AUTOMOTIVE - INSURANCE
U.S. Independent Agent Satisfaction Study (IAS)
Measures how agents rate carrier partners across communication, underwriting, quoting, and service, identifying drivers of placement, loyalty, and long-term preference.
U.S. Small Commercial Insurance Study
Examines how small businesses experience insurance products, revealing gaps in pricing, service, and support to improve satisfaction, loyalty, and long-term relationships.