Third Party Hotel Management Guest Satisfaction Study
Benchmark Third-Party Hotel Management Performance
The Third-Party Hotel Management Guest Satisfaction Benchmark fills a unique niche in the hospitality sector. It measures service quality and gauges performance specifically for third-party operators, separating the operator’s impact from the hotel brand’s.
What the Study Measures
A Complete View of Third-Party Operator Performance
Guest satisfaction is measured across eight experience factors:
• Arrival and departure
• Guest room
• Food and beverage
• Services and amenities
• Hotel facilities
• Costs and fees
• Guest profiling
• Stay profiling
Includes:
• Aggregation to management company level
• Executive presentation with analysis
• Simulator tool for operations improvements
• Raw dataset and access to JD Power experts
How the Third-Party Hotel Management Study Works
• Based on the Hotel Guest Satisfaction Index Study
• Targets guests who stayed in branded North American hotels
• Targets stays from the past 30 days
• Guests must verify the property they stayed at
• Data aggregates up to the management company level
2026 Results & Press Release: September 2, 2026
Core Strengths
Focus Exclusively on Operator Impact
• Measure service quality driving guest satisfaction across properties
• Benchmark guest satisfaction against other third-party operators
• Identify strengths, weaknesses, and opportunities via diagnostics
• Align strategic planning to optimize Owner satisfaction
• Support new business development with hard evidence
Business Impact
Earn Owner and Guest Loyalty
• Measures operator-level impact on guest experience, distinct from brand
• Strengthens service quality across arrival, room, F&B, and amenities
• Supports new business development through documented performance
• Benchmarks your operation against top third-party hotel management firms
• Aligns strategic planning with owner satisfaction drivers
Key Dates
2026
Fielding: runs in tandem with the North America Hotel Guest Satisfaction Index Study2026
Final Results and Press Release: September 2, 2026 (*Subject to change; updated 03/18/2026)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the Third-Party Hotel Management Guest Satisfaction Benchmark as a prerequisite.
Complete brand list will be available upon study publication
Profiled Brands
Hotel Management Companies
Aimbridge Hospitality
Atrium Hospitality
Concord Hospitality
Crescent Hotels & Resorts
Crestline Hotels & Resorts
Davidson Hospitality Group
Dimension Hospitality
Driftwood Hospitality Management
GF Hotels & Resorts
HEI Hotels and Resorts
HHM Hotels
Highgate Hotels
Hotel Equities
MCR Hotels
Pyramid Global Hospitality
Remington Hospitality
Schulte Hospitality Group
White Lodging
Updated 12/16/2024
Designed for Leaders in Third-Party Hotel Operations
• Third-party management company executives
• Operations and guest experience leaders
• Owner relations and business development teams
• Revenue and asset management heads
• Quality assurance and service standards leads
• Competitive intelligence teams
PowerSource
Insights Available at a Touch of a Button
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
