Certifications
Independent certification programs that validate performance, build trust, and signal excellence to customers and stakeholders.
Product Finder
OEM
PIN+
Unified automotive intelligence platform combining real-time transaction data, analytics, and decision tools to deliver visibility across pricing, incentives, inventory, and loyalty.
OEM
U.S. Initial Quality Study (IQS)
Measures new-vehicle quality through owner-reported issues and repair data, delivering a comprehensive view of launch performance across brands, models, and segments.
DEALER
Accessories eCommerce
End-to-end parts and accessories commerce platform that connects sales, service, and parts with a unified buying experience, turning customer interactions into revenue opportunities.
DEALER
Automotive Lender Intelligence (ALI)
Automated deal-validation tool that evaluates transactions against lender guidelines, optimizing deal structure, improving approval rates, and reducing funding delays and rejections.
OEM
AutoPlanner
Web-based application delivering real-time configurations, pricing, and feature data to enable faster strategy development, competitive benchmarking, and data-driven product planning.
DEALER
Build and Quote
Transactional vehicle configurator that enables customers to design, price, and purchase vehicles online, supporting full digital transactions including trade-ins, financing, and e-signatures.
Call Listening Diagnostic
An objective diagnostic that identifies root causes of call center performance issues through expert call listening and analysis.
OEM
Canada Auto Customer Service Index (CSI) Study
Benchmarks satisfaction with dealership service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers.
BANKING & PAYMENTS
Canada Credit Card Satisfaction Study
Delivers comprehensive insights into consumer expectations, behaviors, and satisfaction across the credit card landscape to help issuers win share in competitive markets.
OEM
Canada Customer Service Index – Long Term (CSI-LT) Study
Benchmarks satisfaction with dealership and aftermarket service visits, combining customer feedback and repair information to provide a complete view of aftersales performance and customer retention drivers.
DEALER, LENDING
Canada Dealer Financing Satisfaction Study
Captures direct dealer feedback on financing provider performance, helping lenders understand what drives satisfaction, loyalty, and stronger dealer partnerships.