MX Automotive Retail Consulting
Improve Retail Performance and Build Lasting Customer Loyalty
JD Power Automotive Retail Consulting (Mexico) helps manufacturers and dealers strengthen retail execution by identifying sales process strengths and weaknesses at the dealership and brand level. Through data-driven analysis, in‑dealership consulting, and best‑practice benchmarking, Retail Consulting delivers actionable insights that improve customer experience, drive performance improvement, and generate measurable ROI.
How Retail Consulting Works
• Analyzes retail sales process performance at the dealership and brand level
• Identifies strengths and weaknesses across key sales touchpoints and execution behaviors
• Leverages JD Power best practices, benchmarking, and proprietary research
• Combines data-driven analysis with in‑dealership consulting to address root-cause issues
Retail-Led Performance Improvement
• Identifies retail sales process gaps that impact customer experience and conversion
• Uses dealership- and brand-level data to benchmark performance and execution
• Incorporates JD Power best practices to drive tactical, actionable improvements
• Supports dealers and OEMs with hands-on consulting to address performance challenges
• Focuses on measurable improvements in sales effectiveness and satisfaction
Stronger Retail Execution, Measurable ROI
• Improves dealer and brand performance through targeted sales process optimization
• Enhances customer experience to build loyalty and long-term advocacy
• Drives higher sales effectiveness by addressing execution gaps and rejecter behavior
• Supports informed sales planning, pricing, and incentive decisions
• Delivers measurable ROI through practical, data-backed retail improvements
Designed for Retail, Sales, and Network Performance Leaders
• OEM retail operations and dealer network management teams
• Dealer principals and dealership leadership
• Sales operations, training, and performance improvement teams
• Brand teams focused on customer experience, conversion, and loyalty
Insights Available at a Touch of a Button
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